Technical Assistance Center Specialist

4 weeks ago

Santa Fe Springs, United States SUPERIOR Full time
Job DescriptionJob Description

Technical Assistance Center Specialists - Remote

Summary: The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges and continuous learning. A creative brainstormer who can think 'outside the box' and find solutions to complex problems. This is a temporary position with the potential for extension based on performance and business needs. This position is for seasonal work, project term June - August.

About the company: Superior helps financial institutions in all sectors drive performance and deliver results while improving their customers' experience with our premier service and dedicated management solutions. We achieve outstanding results by fostering an environment that empowers employees and encourages teamwork - taking personal responsibility for the company’s success.

Responsibilities:

  • Become expert in assigned software and/or hardware systems
  • Train customers on new software systems
  • Demo application's functions and how best to navigate new features
  • If needed, test computer systems, networks, and hardware to ensure proper function
  • Respond to calls, emails, and chats to assist in troubleshooting problems
  • Replicate reported technical problems and look for solutions
  • Install updates to software and hardware as required
  • Complete training and development requirements on time
  • Work with management to identify and foster positive change and business efficiencies
  • Maintain proper documentation on customer interactions, system responses, and issue resolution
  • Train colleagues and customers on how to effectively use systems and components
  • Attend and actively participate in team meetings

Required Qualifications:

  • Computer proficiency in Windows, and Microsoft Office, MAC is a plus
  • Familiarity with various levels of technology including software and hardware updates
  • Customer service experience
  • Excellent written and verbal communication skills
  • Positive and 'go-getter' attitude
  • Strong attention to detail
  • Patience, empathy, and compassion working with people at all levels of knowledge and skill
  • Belief in the TEAM philosophy – Together Everyone Achieves More
  • Excellent time management skills and able to work productively with minimal supervision
  • Ability to explain technical problems in simple terms
  • Good problem-solving skills

Preferred Qualifications:

  • 3 to 5 years of experience in a training or technical support role
  • Financial industry or banking experience
  • Ability to use active-listening: asking open-ended and closed-ended questions to determine what is needed in various situations
  • Leadership skills

Available Hours

  • Shifts available from 8am pacific to 6pm pacific, Monday through Friday
  • Hours may change based on project assignment
  • This is a temporary position with the potential for extension based on performance and business needs.

Location

  • Remote
  • Preferred location in California and Nevada
  • If in California, potential to visit Santa Fe Springs office or work Hybrid with up to 2 days in office

Pay Range: $18.00 to $27.00 per hour depending on experience

Other Requirements: Must pass a post offer background investigation, physical and drug test to the satisfaction of Superior.

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