Business Services Technician II

2 weeks ago

Artesia, United States PVT Networks Full time
Job DescriptionJob DescriptionSalary: Hourly-DOE

General Summary:


The Business Services Technician for Peñasco Valley Telephone Cooperative, Inc. and its subsidiaries provides Business Service customers by assisting in designing, implementing and maintaining customer networks, wireless networks, security camera systems, door access systems, and analog/VoIP phone systems; provides sales support and assists in administration, implementation, organization, maintenance and troubleshooting.


Essential Job Functions:

 

  • Installs, configures, and repairs customer networks.

 

  • Installs, configures, and repairs customer analog/ VOIP telephone equipment.

 

  • Configures, installs and repairs analog and IP security cameras, DVR's, NVR's and associated hardware.

 

  • Configures, installs and repairs wireless networking equipment including wireless routers, access points, etc.

 

  • Configures, installs and repairs door access systems.

 

  • Installs, configures and repairs security systems.

 

  • Installs, configures and repairs customer wireless equipment.
  • Assists in the planning and implementation wireless network equipment upgrades.

 

  • Assists in troubleshooting and repairing wireless network Infrastructure.

 

  • Does basic workstation network configuration and troubleshooting.

 

  • Assists Internet customers and users with inquiries and provides solutions to problems presented.

 

  • Effectively evaluates wireless and security system customer problems by keeping abreast of computer hardware, software and wireless Internet technology.

 

  • Assists customers with inquiries; provides solutions to problems presented.

 

  • Stays abreast of relevant computer network hardware, software and Internet technology.

 

  • Assists the Sales Team with the recommendation and selection of product lines; assists with preparation of presentations and quotes for customers.

 

  • Maintains a high service level by providing problem resolution or forwarding inquiries to appropriate personnel or technicians.

 

  • Responds to customer inquiries, identifies issues and develops/implements solutions to problems.

 

  • Maintains schedule and keeps appointments for service, repairs, and installations as needed.

 

  • Prepares reports related to Internet problems and questions for management review and action.

 

  • Attends training on new products and technology to maintain a high degree of competence.

 

  • Uses safety equipment; utilizes safety practices; attends and participates in all designated cooperative safety and training meetings; abides by the company’s safety manual.

 

  • Places a premium on customer satisfaction; and makes every attempt to perpetuate PVT’s and its subsidiaries’ positive image in all subscriber customer related service activities.

 

  • Completes other projects and activities as needed.


Other Responsibilities:


  • Other duties as assigned by Management.


Knowledge, Skills & Abilities:


Possesses basic understanding of telephony technologies (VoIP and/or analog), data networking technologies and wireless LAN technologies.  Proficient with PC’s, laptops, fax, and switches; able to design, configure, and install wireless networks, security camera systems, and telephone systems; wireless antenna installation and proper grounding procedures; ability to install network equipment; experience with data wiring and infrastructure; experience with proper security system installation.

 

Must possess linear troubleshooting skills, the ability to comprehend and follow instructions, and effective oral communication skills; must be able to respectfully and knowledgeably respond to customer questions, requests, and complaints; must exhibit professionalism in all circumstances especially with customers; must be a team player; must possess sound analytical skills and strong interpersonal skills.


Education and/or Experience:


High School diploma or GED, plus Associate’s degree or higher in Computer Science, Information Technology or related field. VOIP and analog telephone technology; thorough understanding of TCP/IP; experience and training with wireless networking required; analog and IP security cameras; DVR/NVR's preferred. Minimum of two years of IT/Networking experience and/or formal IT/Networking training. Customer services experience a plus.


Certifications, Licenses, Registrations:


Must have, or be able to obtain, and maintain a valid New Mexico state driver’s license, have an excellent driving record and be insurable under the Company’s insurance policy.


Other Qualifications and/or Credentials:


NM ES-3J and ES-7J Journeyman Certifications.


Physical Requirements:


PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%


Seeing: 75-100%

Must be able to read computer screen and various reports.

 

Hearing: 75-100%

Must be able to hear

well enough to communicate

with employees and industry contacts.

 

Standing/Walking: 75-100%

 

Climbing/Stooping/Kneeling: 50-74%

 

Lifting/Pulling/Pushing: 50-74%

 

Fingering/Grasping/Feeling: 75-100%

Must be able to write, type,

and use phone system.

 

Working Conditions:


While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and outside weather conditions. Exposed to one element continuously or several elements occasionally, but usually not at the same time. The noise level in the work environment is usually moderate.

 

Note:


To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Disclaimer:


The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

 

PVT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PVT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

  • Automation Technician II

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services has openings for Automation Technician II to help expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and New Mexico.Ideal Automation Technician II would have experience in the following:Learning Pump Panel Wiring + OptionsLearning PLC Panel Wiring +...

  • Field Technician II

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services has openings for Field Technician II to help expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and New Mexico.Ideal candidate would have experience in the following:Learning wiring Pump Panels w/understanding of options and reasoning whyLearning wiring...

  • Measurement Technician II

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services LLC has an opening for Measurement Technicians II to expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and South-East New Mexico.Ideal candidate would have experience in the following:Must have learned the requirements of Tech I or very closeBe able to...

  • Advanced Automation Technician II

    1 week ago

    Artesia, New Mexico, United States Hoover Energy Services Full time

    Position OverviewHoover Energy Services is seeking qualified candidates for the role of Automation Technician II to support our initiatives in the dynamic oil and gas sector, particularly within the Permian Basin region.Key ResponsibilitiesThe ideal candidate will possess proficiency in the following areas:Understanding of Pump Panel Wiring and associated...

  • Advanced Automation Technician II

    2 weeks ago

    Artesia, New Mexico, United States Hoover Energy Services Full time

    Position OverviewHoover Energy Services is seeking qualified candidates for the role of Automation Technician II to support our initiatives in the dynamic oil and gas sector, particularly within the Permian Basin region.Key ResponsibilitiesThe ideal candidate will possess proficiency in the following areas:Understanding of Pump Panel Wiring and associated...

  • Advanced Automation Technician II

    2 weeks ago

    Artesia, New Mexico, United States Hoover Energy Services Full time

    Position OverviewHoover Energy Services is seeking qualified candidates for the role of Automation Technician II to support our initiatives in the dynamic oil and gas sector, particularly within the Permian Basin region.Key ResponsibilitiesThe ideal candidate will possess expertise in the following areas:Understanding Pump Panel Wiring and associated...

  • Level II NDT Field Technician

    3 months ago

    Artesia, United States Precision Group Full time

    The Level II Technician will be performing calibrations, Nondestructive Tests, and evaluations for acceptance or rejection determinations according to written instructions and record results. Level II Technicians are qualified to set up and calibrate equipment and to interpret and evaluate results with respect to applicable codes, standards, and...

  • Level II NDT Field Technician

    5 months ago

    Artesia, United States Precision NDT LLC Full time

    Job DescriptionJob DescriptionThe Level II Technician will be performing calibrations, Nondestructive Tests, and evaluations for acceptance or rejection determinations according to written instructions and record results. Level II Technicians are qualified to set up and calibrate equipment and to interpret and evaluate results with respect to applicable...

  • Gas Measurement Specialist II

    2 weeks ago

    Artesia, New Mexico, United States Hoover Energy Services Full time

    Position OverviewHoover Energy Services LLC is seeking qualified Measurement Technicians II to enhance our operations in the dynamic oil and gas sector within the Permian Basin region.Key ResponsibilitiesDemonstrate proficiency in the competencies required for a Technician I or closely related experience.Effectively configure a meter from the ground up for...

  • Gas Measurement Specialist II

    2 weeks ago

    Artesia, New Mexico, United States Hoover Energy Services Full time

    Position OverviewHoover Energy Services LLC is seeking qualified Measurement Technicians II to enhance our operations in the dynamic oil and gas sector within the Permian Basin region.Key ResponsibilitiesDemonstrate proficiency in the requirements of a Technician I or possess equivalent knowledge.Expertly configure gas meters from the ground up, including...

  • Gas Measurement Specialist II

    2 weeks ago

    Artesia, New Mexico, United States Hoover Energy Services Full time

    Position OverviewHoover Energy Services LLC is seeking qualified Measurement Technicians II to enhance our operations in the dynamic oil and gas sector within the Permian Basin region.Key ResponsibilitiesPossess a comprehensive understanding of the requirements for a Technician I or equivalent experience.Capable of establishing a meter from the ground up for...

  • Automation Technician IV

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services has openings for Automation Technician IV to help expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and New Mexico.Ideal Automation Technician IV would have experience in the following:Complete Tech I, Tech II, Tech III. (Please see other job postings...

  • Field Technician IV

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services has openings for Field Technician IV to help expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and New Mexico.Ideal candidate would have experience in the following:Complete Tech I, Tech II, Tech III (Please see other job postings for details if...

  • Field Technician III

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services has openings for Field Technician III to help expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and New Mexico.Ideal candidate would have experience in the following:Completed Tech I, Tech II (Please see other job postings for details if needed)Login to...

  • Automation Technician III

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services has openings for Automation Technician III to help expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and New Mexico.Ideal Automation Technician III would have experience in the following:Completed Tech I, Tech II (Please see other job postings for...

  • Automation Technician III

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Hoover Energy Services has openings for Automation Technician III to help expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and New Mexico.Ideal Automation Technician III would have experience in the following:Completed Tech I, Tech II (Please see other job postings for details if needed)Able to wire...

  • Measurement Technician IV

    1 month ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services LLC has an opening for Measurement Technicians IV to expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and South-East New Mexico.Ideal candidate would have experience in the following:Meet all Requirements for Tech I, Tech II and Tech III (Please see...

  • Measurement Technician IV

    3 months ago

    Artesia, United States Hoover Energy Services Full time

    Job DescriptionJob DescriptionHoover Energy Services LLC has an opening for Measurement Technicians IV to expand our efforts in the fast paced, and growing oil and gas market in the Permian Basin of West Texas and South-East New Mexico.Ideal candidate would have experience in the following:Meet all Requirements for Tech I, Tech II and Tech III (Please see...

  • Service Technician

    3 months ago

    Artesia, United States Tate Branch CDJR Artesia Full time

    Job DescriptionJob DescriptionJob Summary: The responsibilities of a Service Technician include diagnosing, maintaining, and repairing customer vehicles. They will have an ASE certificate and great communication skills.About Us: Here at Tate Branch Auto Group we strive to be the best in all areas of our business. To accomplish this we must offer the best...

  • Service Technician

    3 months ago

    Artesia, United States Tate Branch CDJR Artesia Full time

    Job Summary: The responsibilities of a Service Technician include diagnosing, maintaining, and repairing customer vehicles.They will have an ASE certificate and great communication skills.About Us: Here at Tate Branch Auto Group we strive to be the best in all areas of our business.To accomplish this we must offer the best customer service, an exceptional...