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Sr. Specialist
3 months ago
The L&D Specialist assists the management team by facilitating all courses, reporting & tracking, and contributes to the design, development, and implementation of new courses.
Key Job Responsibilities
- Facilitates property-wide training to include new hire orientation, systems, guest service, division-wide or department-wide training and annual compliance training.
- Develops learning activities, handouts, audio-visual materials, instructor guides, job aids, quick guides, and the like.
- Develops (using the ADDIE model) and facilitates instructor-led in-person and virtual training programs for various business units.
- Produces and hosts external vendor content.
- Create engaging communication materials and strategies to market elective training to employees.
- Assists with monitoring and evaluating the effectiveness of trainings through knowledge and performance assessment and provides recommendations for improvement as needed.
- Assists with leading on-going Training Team projects to include Tuition Reimbursement, ESL and future employee programs.
- Effectively prioritize and manage multiple overlapping projects; Engage in self-directed work, project manage, drive deadlines and resources, and work with a high degree of initiative, attention to detail and personal responsibility.
- Stay up to date on new training methods and techniques to improve transfer of training, and overall quality, consistency, and timeliness.
- Maintain updated training records, training calendar, maintain training facilities and equipment including computer hardware and software.
- Performs additional responsibilities as needed or requested.
- Bachelor's degree in Business, Education, Human Resources or related field and 2-4 years of training/facilitating experience or hotel/casino operations experience (or an equivalent combination of training, education, and professional experience).
- Experience working with training design software and Learning Management Systems.
- Proven ability to engage adult learners using a variety of activities based on adult learning principles.
- Proven understanding of adult learning principles, ability to complete needs assessment, content development, coordination of logistics, facilitation, evaluation, and record keeping.
- Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization.
- Advanced organizational and follow-up skills with the ability to handle multiple assignments
- Strong quality orientation and attention to detail.
- Demonstrated creativity and ability to design aesthetically engaging and effective materials.
- Advanced/Expert working knowledge of MS PowerPoint.
- Proficiency with Microsoft Office software to include Outlook, Word, Excel, and Teams.
- Must be able to work a flexible work schedule to support a 24/7 operation.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- Must model the ideal professional and polished appearance required by company guidelines.
- Must be 21 years of age or older.
Preferred Qualifications
- More than 5 years of experience in training and development.
- Experience with multimedia content creation
- Extensive knowledge of luxury service standards strongly preferred.
- Leadership training experience.
- L&D certifications and/or affiliations.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
