Sports Betting Supervisor

2 weeks ago

East Rutherford, United States New Meadowlands Racetrack Full time
Job DescriptionJob Description

Position Summary:

Our roster has an opening with your name on it

The Sportsbook Supervisor is responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, providing customer service, and ensuring compliance with state and federal regulations.

The Game Plan:

Everyone on our team has a part to play

Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations

Monitors all monies being wagered

Approves or denies wagers from guests in conjunction with the Risk and Trading team

Conducts sweeps/bankroll increases on cashier drawers as necessary

Monitors performance, conducts basic maintenance, and customer experience on kiosks

Handles escalated guest disputes in the Sportsbook

Reports issues and discrepancies to management immediately

Advises management of any operational concerns

Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned

Enforces Company’s Standard Operating Procedures

Maintains high visibility throughout the Sportsbook

Provides outstanding customer service in a timely manner to both guests and fellow employees

Performs other duties as assigned

Qualification Requirements:

What we’re looking for in our next teammate

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School Diploma and/or Associate’s Degree and/or Bachelor’s Degree with strong mathematical skill set. Must be 21 years of age.

Special Qualifications:

Minimum of 1 year of experience with cash handling and sportsbook betting experience preferred

Previous supervisory experience preferred

At least 1 year of ticket writer/cashier experience preferred

Strong collaboration and project management skills

Excellent written and verbal communication skills

Ability to thrive in a fast-paced, team-oriented environment

Experience in sports or online gaming highly desired

Exceptional interpersonal skills in dealing with employees and customers

Language Skills:

Basic language skills apply.

Mathematical Skills:

Math skills and counting skills required

Reasoning Ability:

Common sense reasoning in a variety of situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel object, tools or controls. The associate is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The work hours include weekdays, evenings and nights, weekends, holidays.

Certificates and Licenses:

  • Must be authorized to work in the United States.
  • Must have or be able to obtain a NJ gaming license and satisfy all regulatory requirements.
  • Must be able to obtain a NJ racing license.
  • Must be able to pass background suitability investigation.
  • Must be able to pass initial drug screening.
  • Must be able to stand up for eight hours a day

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