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Patient Contact Center Associate
4 months ago
FamilyCare Health Centers is looking for Patient Contact Center Associates at our St. Albans, East location.
Physical Requirements:
- Must be able to regularly talk and hear.
- Must be able to frequently stand, walk, sit, stoop and reach.
- Must be able to frequently lift and/or carry up to 20 pounds and occasionally lift and/or move 40 pounds or more.
- Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.
Qualifications:
- High school graduate or equivalent.
- A pleasant voice.
- Must have the ability to operate computer systems.
- Must be friendly and personable.
- Excellent customer services skills required.
- Conflict resolution skills preferred.
- Excellent verbal and written communication skills and effective interpersonal communication skills.
- Computer experience preferred.
- Working knowledge of medical terminology preferred.
- Health care experience preferred.
Basic Function:
Responsible for handling a large number of calls in a timely manner with a focus on excellent customer service.
Responsibilities:
- Achieve desired customer service levels.
- Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
- Obtain complete and accurate information when taking phone messages/patient cases.
- Follow standardized schedule templates.
- Manage large amounts of calls in a timely and effective manner.
- Routing calls appropriately.
- Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
- Providing excellent customer service.
- Researching customer problems.
- Identifying customer needs while providing the right solutions to customers.
- Doing appointment reminder calls the day before for any patient that have not confirmed their appointment.
- Other duties as assigned.
