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Experienced Medical Scheduler

2 months ago

Duluth, United States Pandya Medical Center Full time
Job DescriptionJob Description

Culture and Values: 

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center

Essential Duties and Responsibilities:

  • Scheduling patient appointments
  • Answers incoming calls within three rings
  • Provide excellent customer service to patients and family members.
  • Communicate in a manner consistent with positive patient relations.
  • Independently recognize, interpret, and evaluate situations and their level of urgency.
  • Update patient demographics
  • Verify patient account and insurance information.
  • Manage and respond answering service messages and requests
  • Collecting balances, if not collected, advise the balance will be due at the time of service.
  • Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
  • If requested provider not available, offers to accommodate on another provider schedule
  • Keeps record of number of calls managed and addressed to the highest customer satisfaction.
  • Assists in distribution of faxes and scans throughout the day in EMR.
  • Scans reports / paperwork as needed into the EMR.
  • Informs manager of any problems and possible alternative solutions.
  • Maintains a clean work area
  • Papers are filed and or stored in orderly fashion

Other miscellaneous tasks could include:

  • Assist with the orientation and training of other employees.
  • Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.
  • Traveling to other locations as needed

Knowledge, Skills and Abilities:

  • Knowledge of customer service principles and techniques.
  • Knowledge of computerized scheduling systems.
  • Knowledge of common office computer programs; Word, Excel, Internet.
  • Knowledge of healthcare EMR preferred.
  • Skill in communicating effectively with patients, clinics, and coworkers.
  • Ability to multitask effectively.
  • Ability to communicate calmly and compassionately in a high-volume call center.
  • Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
  • Must be able to work independently or as part of a team.

Education and Experience Required:

  • Minimum High School Diploma
  • Experience working with the public; ability to demonstrate strong communication and customer service skills
  • Previous medical practice experience strongly preferred

Salary range: $16.00 - 18.00/hr

Benefit Eligibility - After 90 day waiting period

  • Aetna Health insurance 
  • Aetna Dental and Vision plans 
  • Aflac Supplemental insurance plans 
  • 401K match plan with up to 4% by Pandya Medical Center
  • Paid Time Off