Commercial Program Administrator

4 weeks ago

Hartland, United States Batteries Plus Full time
Job DescriptionJob Description

The Commercial Program Administrator will work closely with our customers and internal teams to foster the ongoing growth of their organizations within our Commercial business.

Essential Responsibilities

  • Work cross-functionally with internal teams and with customers to establish timelines and goals and follow up to ensure accountability on execution.
  • Manage changes to the customer implementation objectives, deliverables, and timelines through understanding customer needs and requests and working to resolve any delays or changes.
  • Coordinate and manage multiple customer implementations at the same time.
  • Develop spreadsheets, diagrams, and process maps to document the needs of each project and to develop standard processes for replication.
  • Partner with Marketing on program needs, upcoming priorities, and goals.
  • Provide comprehensive support to the Commercial Operations team, ensuring smooth administration of all program-related activities.
  • Coordinate and curate content for newsletters and commercial communications; maintain and update the internal Commercial Google site regularly.
  • Investigate and resolve system and customer issues, offering timely and effective solutions.
  • Collaborate with the Sales Enablement Manager to identify opportunities for process improvement, planning, and documentation.
  • Lead the onboarding and implementation of new customers into our Group Purchasing Organization (GPO) and Punchout programs, including planning, coordination, execution, and ongoing support.
  • Manage relationships with commercial operations vendors, ensuring seamless integration and operation of commercial systems.
  • Develop and maintain detailed spreadsheets, diagrams, and process documentation to support program initiatives.
  • Conduct data analysis to assess program performance, identify trends, and pinpoint areas for improvement.
  • Support the development of effective new hire and CRM onboarding training
  • Assist in day-to-day salesforce maintenance and support to all Salesforce users

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

  • Bachelor's Degree in Business or related field or equivalent work experience
  • 3 or more years of experience in planning, implementations, project execution, or sales support.
  • Strong working knowledge of Microsoft Office and Google Suite preferred.
  • Ability to listen, review, and recommend solutions.
  • Excellent written and verbal communication skills.
  • Solid organizational skills including attention to detail and multitasking skills.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

  • This position requires the associate to occasionally use hands to handle or touch electronic products. The position also requires the associate to regularly use a computer and other office equipment.
  • The level of noise in the working environment is quiet to moderate.
  • This position requires the associate to regularly stand/walk, sit, use hands to handle or touch, talk or hear, see at close distance, and occasionally lift up to 10 pounds.

Affirmative Action / EEO Statement

It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.



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