Guest Service Specialist
1 week ago
Department: Administration
Location: Information Desk (Lake Terrace Convention Center and Hattiesburg Visitors Center)
Shift: Days/Nights/Weekends
Reports to: Guest Service Supervisor
Summary: Providing the best customer service and direction for all clients and visitors to at the Lake Terrace Convention Center.
Duties and Responsibilities:
• Ensure that the phone is in the correct service mode in the AM and PM
• Answering phone
• Acknowledging and greeting the clients or visitors promptly
• Be knowledgeable of event are schedules and the locations
• Be able to give directions to all venues managed by the Hattiesburg Convention Commission (HCC)
• Be knowledgeable about all venues managed by HCC
• Update event document book weekly
• Keep area tidy
• Sort mail and distribute into company mailboxes
Qualification Requirements:
Education and Work Experience
•Must be a high school graduate, with some form experience in customer service.
Essential Job Qualifications
• Must retain a valid Driver’s License and meet the eligibility requirements to drive while conducting company business.
Knowledge and Skills
• Computer knowledge
• How to give correct change
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