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Internal Service Advisor

4 months ago

San Antonio, United States Kahlig Auto Group Full time
Job DescriptionJob Description

Internal Service Advisor – North Park Lincoln Dominion

North Park Lincoln Dominion is looking for an Internal Service Advisor who is an expert in the art and science of customer service. Must be able price and present repairs identified in the reconditioning process for approval and guide new/used vehicle through our make ready department. If you love a fast-paced work environment, then our dealership may be your career. Put your skills to work for us and find out more now.

Responsibilities

  • Generate repair orders and guide vehicles through reconditioning – mechanical/appearance
  • Accurately present repair needs for approval
  • Monitor vehicle progress through departments
  • Follow up on each repair and keep customers informed of progress
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  • Will work with Used Car Manager and techs to determine repairs.
  • Will back up Service Advisors as needed.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 14 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.