IT Help Desk

4 weeks ago

Urbandale, United States IP Pathways Full time
Job DescriptionJob DescriptionSalary:

Title: Support Specialist

Department: Support Engineering

Reports to: Support Engineering Manager

 

Job Summary

 

This is an overnight position. The hours are 9:00 PM - 6 AM Thursday through Monday with Tuesdays and Wednesdays off. Willingness to work overnight is a requirement. 

 

IP Pathways is experiencing explosive company growth  In fact, we’ve doubled in size over the last couple of years and we’d like to consider you for a position on our growing team  The Help Desk position is responsible for providing first level technical support to our customer base with an emphasis in Networking.

 

This primarily includes interacting with other IT professionals employed by our customers.  These support services are most often focused on networking, routing and firewall administration, but include the whole IP Pathways product set. This position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills.  There is also opportunity for career advancement by transitioning to a Technical Consultant on the Field Engineering Team working on our data center infrastructure.  We are willing to train the right candidate in all aspects of our product set. 

 

Common Responsibilities

  • Always work to maintain a high-level of customer satisfaction
  • Always strive for continual improvement in everything we do
  • Work on maintaining our data center networks
  • Provide technical support to customers
  • Includes participating in an on-call rotation
  • Other duties as assigned

 

Minimum Requirements

  • Associates degree in Computer Science, Information Technology, Engineering, Business Systems or certifications in specific IT subject matter preferred, but not required
  • 1 - 2 years of experience supporting or implementing technology solutions
  • Experience with the following technologies preferred
    • Switches and routers (Catalyst & Nexus switching)
    • Firewalls and other network security devices
    • Cisco VoIP
    • Wireless networks
    • VPN (IPSec, SSL, etc)
    • Load-balancing & application acceleration
    • Excellent written and verbal communication skills. 
    • Excellent ability to multitask and maintain high-levels of quality
    • Must be able to work as a valued member in a team environment

 

Physical Abilities Required

  • Ability to rack servers, switches, and other datacenter equipment.

 

Why IP Pathways?

  • Lucrative healthcare benefits and 401k with company match.
  • Work/life balance.  IP Pathways believes in enabling families to be families.  We proudly offer flexible and accommodating work schedules to meet you and your family’s needs and obligations.
  • Technical training.  Looking for a company who will consistently invest in developing your technical skills?  We’ll cover your job-related training costs, and all of your exam fees.

 

Next Steps

If this position sounds like the challenge you have been looking for and if you’d like to join the IP Pathways culture of being the industries finest and most technically skilled individuals who will DO WHATEVER IT TAKES FOR THE CUSTOMER, please send us your cover letter and resume.  Be sure to tell us why you think you’d be a great fit for the role and also IP Pathways.  We are also hiring for normal business hours so let us know what works for you.

 

Sponsorship / Relocation

Applicants must be currently authorized to work in the United States on a full-time basis.  We are not offering sponsorship to applicants for employment visa status.  We are not offering relocation reimbursement for this position

  • IT Service Desk Specialist

    4 weeks ago

    Urbandale, United States GTN Technical Staffing Full time

    Job DescriptionJob DescriptionIT Service Desk Phone Support59k salary + possible signing bonusResponsibilities:Assist in response to end-users' inquiries regarding technology issues using Remedy. Support most end point devices of the clients network.Recommend systems modifications/configurations to reduce user issues.Perform system administration,...

  • Marketing & Member Experience Coordinator

    4 weeks ago

    Urbandale, United States Goldfish Swim School Full time

    Benefits: Competitive salary Employee discounts Opportunity for advancement Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School We’re a rapidly growing, award winning franchise that is not your typical company!We change lives. We help children reach...

  • Marketing & Member Experience Coordinator

    4 weeks ago

    Urbandale, United States Goldfish Swim School - Urbandale Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsOpportunity for advancement Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company!We change lives. We...

  • Marketing & Member Experience Coordinator

    1 month ago

    Urbandale, United States Goldfish Swim School - Urbandale Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsOpportunity for advancement Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School! Were a rapidly growing, award winning franchise that is not your typical company!We change lives. We...

  • Marketing & Member Experience Coordinator

    3 weeks ago

    Urbandale, United States CareerBuilder Full time

    Benefits: Competitive salary Employee discounts Opportunity for advancement Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their...

  • Marketing & Member Experience Coordinator

    2 weeks ago

    Urbandale, Iowa, United States Goldfish Swim School Full time

    Benefits:Competitive salary Employee discounts Opportunity for advancement Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company We change lives. We help children reach their...

  • Marketing & Member Experience Coordinator

    2 weeks ago

    Urbandale, United States Goldfish Swim School Full time

    Benefits: Competitive salary Employee discounts Opportunity for advancement Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their...

  • Desktop Support Level 1

    6 days ago

    Urbandale, United States Pomeroy Technologies Full time

    Job DescriptionCore Function: Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions. Phone support provides 1st level support for the Help Desk including research and resolution for technical problems. They serve as the primary contact for solving, assigning, and escalating tickets properly and...

  • Business Office Associate

    1 month ago

    Urbandale, Iowa, United States CarMax Full time

    6004 - Des Moines Hickman Rd, Urbandale, Iowa, 50322CarMax, the way your career should be Provide an iconic customer experienceEnsuring today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the...

  • Business Office Associate

    4 weeks ago

    Urbandale, United States CarMax Full time

    6004 - Des Moines - 10315 Hickman Rd, Urbandale, Iowa, 50322 CarMax, the way your career should be! **Provide an iconic customer experience** Ensuring todays customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales...

  • IT Specialist

    2 weeks ago

    Urbandale, Iowa, United States Brokers International Full time

    IT Specialist will utilize data and technology to solve real customer problems in ways that meet the needs of the business. The role will provide first line response for our internal customers, offering top of the line support and diagnostics. The ideal candidate will have a solid technological background but will also be able to add a personal touch to...

  • Contracting Specialist

    3 weeks ago

    Urbandale, United States Brokers International Full time

    We are currently seeking a committed and driven Contracting Specialist to join our Annuity and Life departments' sales support teams. As the Contracting Specialist, you will support agent activities, including providing insight, data entry, product, and sales tool support to agents, marketers, and wholesalers. If you have a passion for customer service and...

  • Annuity Sales Support Consultant

    1 month ago

    Urbandale, United States Brokers International Full time

    We are currently seeking dedicated and driven Annuity Sales Support Consultants to join our team. The Annuity Sales Support Consultant role is responsible for assisting agents throughout the entire sales process. To be successful, you must have a can-do attitude, think outside the box, be quick on your feet when you are thrown a curve ball and have a strong...

  • Financial Compliance Analyst

    4 weeks ago

    Urbandale, United States Brokers International Full time

    Brokers International and our subsidiary organizations, Brokers Financial and Brokers International Mountain States work to empower financial professionals across the country with innovative solutions, support, technology, and marketing assistance so they can help more Americans effectively prepare for retirement. By joining our team, youll have the...

  • Customer Care Coordinator 100 onsite

    1 month ago

    Urbandale, United States Numotion Full time

    By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are...

  • Director of Operations

    4 weeks ago

    Urbandale, United States Brokers International Full time

    Job Title: Director of Operations Business Unit: Brokers International Financial Services Location: Urbandale, IA About Brokers International As The Original Agency Builder since 1983, Brokers International is one of the largest and most experienced insurance marketing organizations in the country. We work effortlessly to help our agency partners and...

  • Sales Professional

    1 month ago

    Urbandale, United States KRM Development Full time

    Job DescriptionJob DescriptionSalary: CommissionAbout KRMBased in the Des Moines metro, KRM Development is a fast-paced company that makes building homes easy! Our mission is simple: create a unique building experience that makes people happy.As a team, we strive to embody our six core values: Accountable, Hardworking/Driven, Team Player, Positive...

  • Director of Operations_

    4 days ago

    Urbandale, United States Brokers International Full time

    Job Title: Director of Operations Business Unit: Brokers International Financial Services Location: Urbandale, IA About Brokers International As The Original Agency Builder since 1983™, Brokers International is one of the largest and most experienced insurance marketing organizations in the country. We work effortlessly to help our agency partners and...

  • Director of Operations

    2 weeks ago

    Urbandale, Iowa, United States The Ladders Full time

    Job Title: Director of OperationsBusiness Unit: Brokers International Financial ServicesLocation: Urbandale, IAAbout Brokers International As The Original Agency Builder since 1983TM, Brokers International is one of the largest and most experienced insurance marketing organizations in the country. We work effortlessly to help our agency partners and their...

  • Director of Operations

    4 weeks ago

    Urbandale, United States Brokers International Full time

    Job Title: Director of Operations Business Unit: Brokers International Financial Services Location: Urbandale, IA About Brokers International As The Original Agency Builder since 1983, Brokers International is one of the largest and most experienced insurance marketing organizations in the country. We work effortlessly to help our agency partners and their...