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Customer Service Representative

2 months ago

Henrico, United States MGN Foundation Full time $35,000 - $50,000
Job DescriptionJob Description

Job Purpose:

Attract and serve customers by providing detailed product and service information through community outreach and marketing promotions. Interested in management but lacking experience? This role offers the opportunity to get involved with our management training program

Customer Service Representative Job Duties:

  • Customer Attraction: Answer product and service questions to attract potential customers. Provide information about our offerings.
  • Account Management: Open and maintain customer accounts by recording essential information.
  • Problem Resolution: Address and resolve product or service issues by clarifying customer complaints and finding effective solutions.
  • Product Recommendations: Analyze customer needs and recommend potential products or services to management.
  • Team Contribution: Support the team by achieving related results and contributing to overall success.

Qualifications:

  • Customer Service Experience: Proficiency in handling customer interactions and service inquiries.
  • Product Knowledge: Ability to understand and communicate details about products and services.
  • Quality Focus: Commitment to delivering high-quality customer service.
  • Problem Solving: Strong skills in resolving conflicts and addressing customer issues.
  • Market Knowledge: Understanding of market trends and customer needs.
  • Documentation Skills: Accurate and efficient record-keeping.
  • Listening and Communication: Excellent listening and phone skills.
  • Multi-Tasking: Ability to manage multiple tasks efficiently.

Why You’ll Love Working With Us:

  • Network and Connect: Meet great people and build valuable connections.
  • Team Environment: Be a part of a supportive and dynamic team.
  • Career Progression: Opportunities for advancement and professional growth.
  • Stimulating Environment: Enjoy a challenging and engaging work environment.
  • Travel Opportunities: Potential to travel and explore new experiences.

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