Collections Specialist

The Collections Specialist for Steel Lending Group is responsible for customer service and collections for Steel Lending Group’s customers.

Time Commitment: This job requires full time in office availability during normal business hours (Monday through Friday 8:30 AM – 5:00 PM)

Compensation: Non-Exempt position, hourly wage

Reports to: Office Manager

Back up person: Office Manager or their designee

Work location: In-office

Responsibilities

Professional Requirements:

• Communicate (both verbally and in writing) in a professional manner that instills confidence in the customer, and communicates Steel Lending Group’s, professional image.
• Project an out-going, friendly demeanor, with the ability to easily converse with people. This position represents Steel Lending Group and must always act in a professional manner.
• Respond to all phone, email and text inquiries from customers promptly.

Customer Service/Collections:

• Answer Incoming calls
• Provide excellent customer service to customers.
• Answer customer inquiries on accounts
• Process payments via customer request
• Make outgoing collection calls
• Negotiates payment terms with customers in accordance with established guidelines to minimize potential legal action or repossession.
• Provide solution based on customer’s situation.
• Receives and responds to collection and credit related inquiries in a prompt manner
• Performs other related duties as assigned
  

This job description outlines the general duties of this position. This description may change from time to time and is not meant to cover every item required of the job. 

To provide Steel Lending Group customers with outstanding service, there may be tasks outside of this job description that are necessary. This position may require extended periods of sitting and/or viewing a computer monitor.

Any job offer will be presented by way of an offer letter from the company, which must be signed and returned to HR. Job placement will be contingent on a successful criminal background check and completed Employment Application.

A successful applicant must execute a non-disclosure and non-compete agreement with Steel Lending Group prior to employment.

Compensation & Benefits:  

$23.00 per hour.

We offer a collaborate culture for our staff. Our competitive benefits package includes: 

• Competitive Pay 
• Paid Time Off 
• Paid Company Holidays 
• Medical, Dental, Vision & Long-Term Disability  
• SIMPLE IRA
  

Steel Lending Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.