Garage Door Install Technician

2 weeks ago

Katy, United States Ohana Garage Doors Full time
Job DescriptionJob Description

We are a friendly and upbeat Garage Door Company in Katy TX. We are a highly supportive team of office staff and techs in the field who work as a unit to provide top-notch customer service. We strive for an outstanding customer experience from the time we book the call to after the job is completed. Our CSRs are trained to set your appointments up for success, so YOU complete the sale.


We are seeking a high-vibe, positive-minded, motivated and experienced garage door installer and service technician with previous garage door service and repair experience. You will meet independently with potential customers, properly diagnose their garage door or opener issue, present repair options, close the sale, and complete the necessary work. You'll be interacting with customers on a daily basis across all of our service areas, so you must possess excellent customer service skills. With new customers every day, no two days are the same. Apply right away if you think this is a great opportunity


Compensation- Performance-based pay plan with great earning potential. First-year potential is $60,000 +. Second year should be 10-20% higher.

Compensation:

$60,000 yearly potential

Responsibilities:
  • Intentionally follow our proven method of customer engagement to increase job conversions and complete sales
  • Accurately assess garage door/opener issues to determine appropriate resolutions
  • Articulately discuss in detail your discoveries with the customer to build customer confidence and company/tech credibility
  • Conscientiously perform repairs/installs with attention to detail to optimize the customer experience and exceed expectations
  • Enthusiastically participate in regular meetings and trainings to continuously improve your knowledge and skills
  • Regularly pick up parts as needed or off-load deliveries to maintain stock levels at the warehouse
Qualifications:
  • 1-2 years of garage door experience
  • Sales Experience – You are able to handle objections to convert the sale
  • Excellent Communication Skills – Explain details to customers as well as the team/manager/ office
  • Rapport Builder – People think you are friendly, outgoing, and easy to talk to. People like to do business with those they feel they can trust.
  • Teachable – Must be teachable, eager and able to learn and implement new processes
  • Tech-Friendly - Easily reachable by text/call during and outside business hours. Adaptable to learning new software
  • Professional – You conduct yourself professionally in appearance, attire, language, and attitude


Bonus Qualifications:

  • Sense of Humor: A sense of humor builds bridges and smooths rough terrain
  • Desire to Help Others: Outside of collecting a paycheck, you like people and want to help them


Must haves:

  • Must have a clean driving record
  • Must pass a background check and a drug screening. Regular and random drug screenings will be conducted
  • Must provide your own tools
  • Must speak English fluently
  • Must be able to work alternating Saturdays
About Company

We know that when a customer calls for a garage door issue, it is usually bad news to them. Our goal is to turn their day around by providing a positive experience the entire way through.

We support our techs with:

  • Company tablet for customer interfacing and job tracking
  • Company uniforms
  • Company trucks and equipment
  • Take-home truck after 90 days of continuous employment
  • Paid vacation hours after one year
  • Regular weekly breakfast meetings to stay connected with the entire team, celebrate individual wins and provide continuous learning opportunities
  • Financial incentives paid bi-weekly


We believe in providing our team with the ability to build a career worth having. In these fast-changing times, having a supportive group of co-workers is important; where all members contribute to the success of all. If you think you are a good fit, apply today - we are hiring immediately.

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