Housekeeping Room Attendant

3 months ago

City of Industry, United States Pacific Palms Resort Full time
Job DescriptionJob Description

Responsible for the overall cleanliness of all assigned guest rooms and hallways, and for reporting all maintenance issues.

Responsibilities

  • Responsible for adhering to PPR standards of cleanliness in all assigned guest rooms.
  • Job assignment requires the ability to clean up to 16 rooms within a 8 hour shift, meeting PPR cleaning standards.
  • Ensures that all beds are made to standard and that all dust ruffles and duvets are spotless. 
  • Responsible for ensuring that all guest rooms have the appropriate number of towels and amenities as outlined in PPR policy and procedure
  • Must ensure that all guest rooms are free of dust and debris
  • Ensures that all guest room amenities are professionally and neatly placed
  • Responsible for overall cleanliness of all guest room bathrooms to include the reporting of any maintenance issues and grouting issues
  • Must maintain accurate reporting of guest room status on room assignment sheet and report any and all discrepancies to the supervisor
  • Maintain a clean and organized Housekeeping Cart and caddy
  • Responsible for reporting all lost and found items immediately when found.  All items must be clearly marked with all pertinent information.
  • Responsible for deep cleaning and special projects as assigned on daily and weekly basis
  • Responsible for working any section as assigned by supervisor
  • Maintenance of guest room hallways to include vacuuming and dusting
  • Work as assigned to include Public Area and Laundry assignments
  • Consistent adherence to the PPCR green program
  • Support all Resort Guests and employees in case of any emergency
  • Consistently greet all guests and address each by name whenever possible
  • Participate in AM pre-shift meeting each day prior to your scheduled shift
  • Responsible for overall condition of guest rooms and guest hallways always taking great care not to damage corners with carts, and reporting all maintenance issues when seen.
  • Support the supervisor and manager as required in completion of all checklists and special projects
  • Assist in the training process as needed
  • Any and all reasonable requests of management
  • Ensure that all carpets are spotted and/or reported to the supervisor for cleaning

Qualifications

  • Excellent customer service skills
  • Ability to multitask
  • Flexibility under pressure
  • Have basic knowledge of cleaning products and equipment.
  • High School Diploma or GED equivalent
  • Basic knowledge to receive instructions in English

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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