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Senior Service Technician

2 months ago

Elkridge, United States DRB Systems LLC Full time
Job DescriptionJob Description

DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.

WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.
WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

JOB PURPOSE:

  • The Senior Service Technician is responsible for general level repair and testing of all equipment. This person should have a high-level understanding of how the department runs and will assist the Service Supervisor in the delegation of equipment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each of these essential functions at a satisfactory level. Other essential and non-essential functions may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Repairs

  • Have a deep understanding of the Service department.
  • Become proficient in Acumatica. Be able to assist others with any issues that may arise.
  • Be able to perform mechanical or non-electrical repairs as needed.
  • Learn electronic repairs to be completed as needed.
  • Timely troubleshooting and repair of all assigned equipment.
  • Compile and analyze the repair history of assigned equipment. Take corrective action to reduce the failure rate. Report any noticeable increases in product replacement.
  • Assist in the delegation of equipment to other team members as needed.
  • Recommend improved testing procedures.

Administrative Duties

  • Complete the Work Order and invoicing / credits in Acumatica.
  • Review RMA and associated orders for errors. Notify Support, Service or Admin Department if corrective action is needed.
  • Maintain housekeeping and organization of work area.
  • Create/maintain accuracy of Standard Operating Procedures (SOPs) of products assigned.
  • Maintain physical inventory of swap equipment and repair parts.
  • Assist as necessary with daily receiving of assigned equipment.
  • Monitor assigned equipment and repair part levels on the shelf to maintain zero outages.
  • Maintain an organized system of stocking equipment inventory

Customer Relations

  • Create Return Merchandise Authorization as needed (RMAs and Work Orders).
  • Help with support issues on hardware when a problem arises.
  • Troubleshooting over the phone with our Knowledge Center to help with assigned equipment problems when needed.

Vendor\Manufacturer Relations

  • Purchasing of parts inventory.
  • Working with Vendors on acquiring RMAs.
  • Prepare equipment for shipment to vendors.
  • Complete testing and work orders of equipment repaired and returned from the vendor
  • Work with vendors to resolve product failure issues.
  • Performs all other duties as assigned by Management.

MINIMUM REQUIREMENTS:

  • Education: Associate degree in electronics or equivalent preferred.
  • Experience: 2-3 years previous repair experience required. Warehouse and assembly experience a plus.
  • Computer Skills: Working knowledge of Word, Excel and Power Point. Experience in SalesForce and Acumatica desired. Ability to create and generate reports and track metrics.
  • Other Requirements: Team player with strong interpersonal skills. Organizational skills with attention to detail.

PHYSICAL REQUIREMENTS:

  • While performing the duties of this job, the individual must be able to remain in a stationary position for extended periods of time. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery. They must be able to exchange accurate information with customers and coworkers.
  • The employee must regularly lift and/or move up to 20 pounds, occasionally up to 50 pounds. Specific vision abilities required by this job include close distance for detailed board level work.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as “Vontier Company”.

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.

Equal Opportunity Employer