IT Support Associate

4 weeks ago

Beacon, United States The Fresh Air Fund Full time
Job DescriptionJob Description

IT Support Associate

The Fresh Air Fund, an independent, not-for-profit youth development organization, has provided free summer experiences to more than 1.8 million New York City children from low-income communities since 1877. Despite the challenges presented by COVID-19, The Fund continues to provide safe, fun, engaging and enriching experiences for New York City youth to keep the magic of summer alive through virtual and outdoor programs. Fresh Air children also participate in year-round leadership and educational programs. For more information, visit www.FreshAir.org.

Position Summary

The Fresh Air Fund is hiring seasonal IT Support Associates to assist the Information Systems and Technology team on various summer projects and initiatives, namely the Sharpe Reservation Camping in-person programs. The role requires strong customer service skills and familiarity with equipment, hardware, software and other technology. Time permitting, IT Support Associates may also assist with other projects such as data migration or equipment inventory. The ideal candidate is curious, goal-oriented and hard working with previous experience working in a technology support capacity.

This is an on-site in-person support position. The role will report to the Senior Systems Administrator.

Employment Period: Late June 2024 – late August 2024

Hours per Week: 35 hours per week

Working Hours: Varies by Summer schedule and can be flexible.

Compensation:

Benefits: None

Responsibilities

  • Assist members of the IT Department in all facets of support and management, including device deployment, application installation and general troubleshooting.

  • Assist in monitoring and troubleshooting server-based operations.

  • Provide tech support for staff and participants, including Help Desk responses.

  • Manage and troubleshoot wireless networks.

  • In-person and remote tech support.

  • Identify and document problems and notify the Fresh Air Fund IT Admin Team.

  • Other duties as assigned.

Qualifications

  • A solid understanding of and experience with PC and Mac-based hardware and software. 

  • A solid understanding of and experience with mobile device and tablet-based hardware and software.

  • Familiarity with hotspot technologies (mifi and cradlepoint) and troubleshooting.

  • Experience with Zoom and Teams and its advanced control features. 

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