Bilingual Member Support Specialist

2 weeks ago

Lehi, United States SmithRx Full time
Job DescriptionJob Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Do the right thing. Especially when it's hard.
  • Courage: Embrace the challenge.
  • Together: Build bridges and lift up your colleagues.

Job Summary:

Helping people is at the center of what we do at SmithRx. We are looking for a skilled candidate who can assist our members within our Member Support Team as a Bilingual Specialist. The ideal candidate writes and speaks Spanish fluently and professionally. They will also have an extensive background in customer service as a contact center representative and delivering world-class experiences. As a Bilingual Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

What you will do:

  • Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience in both English and Spanish.
  • Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
  • Educate members about their pharmacy benefits.
  • Deliver a one-call resolution to our members by resolving inquiries to full solution
  • Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
  • Work through complex triage pathways and identify the correct pathway to resolve customer issues.

What you will bring to SmithRx:

  • Must be locally based as the role requires working onsite at our Lehi office. Hybrid office/work-from-home rotation available based on performance
    • Requires 100% attendance during training period
  • 2+ years solid experience working within call center(s) in a bilingual (Spanish & English) role required
  • HS Diploma, GED or equivalent
  • Prior experience resolving complex issues within a call center environment is required
  • Proficiency in Windows, MS Office, G-Suite required
  • Monday through Friday work schedule, with rotating weekend and holiday shifts
  • Active listening, and conversational speaking skills, with a high degree of empathy
  • Adept multitasking skills
  • Excellent verbal and written communication skills
  • Passion for helping people
  • Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred

What SmithRx offers You:

  • Competitive pay: $21.50 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • 12 Paid Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Wellness Benefits
  • Commuter Benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

  • Bilingual Member Support Specialist

    1 week ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service....

  • Bilingual Member Support Specialist

    2 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service....

  • Bilingual Member Support Specialist

    2 weeks ago

    Lehi, United States SmithRx Full time

    Job DescriptionJob DescriptionWho We Are:SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service....

  • Bilingual Customer Support Specialist

    2 weeks ago

    Lehi, Utah, United States Xyngular Full time

    Position OverviewSpanish-Speaking Customer Support SpecialistAbout UsXyngular is a Utah-based organization dedicated to health and wellness solutions, particularly in weight management. Known for fostering a supportive workplace and prioritizing employee well-being, Xyngular emphasizes the importance of strong interpersonal relationships and a thriving work...

  • Member Advocate- Spanish-bilingual

    3 weeks ago

    Lehi, United States Softbank Investment advisers Full time

    We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are...

  • Technical Support Specialist

    4 weeks ago

    Lehi, United States Jolt Software Full time

    Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth!About...

  • Technical Support Specialist

    3 months ago

    Lehi, United States Jolt Software Full time

    Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth! ** **...

  • Technical Support Specialist

    2 weeks ago

    Lehi, United States Jolt Full time

    Jolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. We offer collaborative team environments with opportunities for growth into senior marketing or event...

  • Customer Support Specialist III

    2 days ago

    Lehi, Utah, United States Insurance Services Office Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist III to join our team at Insurance Services Office. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and accurate support to clients via phone and chatManage...

  • IT Support Specialist

    1 month ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionIT Support SpecialistLehi, UT - OnsiteSerenity Healthcare is hiring an IT Support Specialist for our corporate office located in Lehi, UT. This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal...

  • Administrative Support Specialist

    1 week ago

    Lehi, Utah, United States Dahl Consulting Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Dahl Consulting. As an Administrative Support Specialist, you will play a critical role in ensuring the efficient operation of our office.Key Responsibilities:Provide administrative support to ensure seamless office operationsAssist in...

  • Personal Support Specialist

    2 weeks ago

    Lehi, Utah, United States North Eastern Services Full time

    Position OverviewEmpower individuals to achieve autonomy, enhance self-worth, and uphold a superior quality of life.At North Eastern Services, our focus is on the individuals we serve. Our initiatives are designed to assist clients in their journey towards personal development and a better lifestyle.Key Responsibilities of the Personal Support...

  • IT Support Specialist

    4 weeks ago

    Lehi, United States TokenEx Full time

    About IXOPAY, a TokenEx CompanyOur mission at IXOPAY, a TokenEx Company is to secure and optimize payments for global commerce. We're building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments...

  • IT Support Specialist

    4 weeks ago

    Lehi, United States TokenEx Full time

    About IXOPAY, a TokenEx CompanyOur mission at IXOPAY, a TokenEx Company is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments...

  • IT Support Specialist

    4 weeks ago

    Lehi, United States TokenEx Full time

    About IXOPAY, a TokenEx CompanyOur mission at IXOPAY, a TokenEx Company is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments...

  • Clinical Support Specialist

    4 weeks ago

    Lehi, United States Forward Health LLC Full time

    Job DescriptionJob DescriptionWhy Join Forward Health? Forward Health is a rapidly expanding company in the healthcare industry (sleep medicine) dedicated to empowering individuals to prioritize their health and well-being. At Forward Health, we're not just revolutionizing healthcare – we're also committed to enjoying the journey. Expect...

  • Patient Support Specialist

    1 week ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionTMS Tech (Patient Support Specialist) We are looking for compassionate individuals that want to impact lives by launching a career in healthcare, no experience required.  Serenity Healthcare is a rapidly growing healthcare company that is changing the way healthcare is delivered.  We need Patient Support Specialists (TMS...

  • Educational Support Specialist

    2 weeks ago

    Lehi, Utah, United States Alpine School District Full time

    Position Type: CLASSIFIED - School Based Support Staff/Classified Support Staff-Secondary Location: Alpine School District Job Summary: The role of the Educational Support Specialist is designed to enhance the instructional experience within the designated classroom. This position is focused on providing assistance in the supervision, care, and educational...

  • Technical Support Specialist

    2 months ago

    Lehi, Utah, United States Clozd Full time

    Clozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more. We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire...

  • Operations Support Specialist

    2 weeks ago

    Lehi, Utah, United States Athelas Full time

    Job OverviewIn the healthcare sector, professionals dedicate their lives to patient care, yet often find themselves overwhelmed by administrative tasks and operational hurdles. This not only detracts from their ability to provide quality care but can also negatively impact patient outcomes. At Athelas + Commure, we develop innovative solutions designed to...