Customer Service Representative
2 weeks ago
We are looking for a Customer Service Representative in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you
In this role you will be part of the front line inside team at Spector & CO, in our North Las Vegas facility, helping customers with their inquiries based on pricing and quoting logistics, product selection, order management - anything and everything they might need to help get their orders
in, produced and out Our Customer Service Representatives are territory based so you will get to know your customers well and we will rely on your outstanding personality to build and maintain strong customer relationships for our company. We are looking for people that have an uncompromised passion for sales and customer satisfaction
Job tasks include but are not limited to the following:
- Strong focus on relationship building and establishing customer loyalty to the Spector Brand/Products.
- Accountability and ownership of the designated territory or accounts, with the goal of excelling in service and contributing to sales growth, while working alongside the outside sales team as the local client liaison for Customer Services.
- Sales ability to work with a customer on an opportunity, using the tools provide to you to maximize and confirm the order.
- Work with office coordinator to help with Showroom Management, Welcome Distributors / end users, coordinate events related to the Las Vegas Facility, Client Visits.
- Attend Trade Shows in designated territory, estimated travel 2 - 3 times per year, including travel to head office in Canada for training and business meetings – you will need a valid passport
Skills/Requirements:
- 1-3 years relevant work experience in a sales or customer service-related industry.
- Passionate about providing excellent customer service. You love working with people, making them happy and helping their business grow.
- Exceptional team player. You can be a captain and a mascot.
- Solid communication skills (written & oral).
- Must have initiative, be reliable, and able to work autonomously. Like it is your own business.
About Spector & Co.:
Founded in 1950, Spector & Co. has established itself as a progressive Top 40 ASI supplier and has built a reputation for innovative product development and decoration, exceptional product quality, and outstanding customer service. Headquartered in Montreal, Canada, and with offices in Dongguan, China, and throughout North America, including a newly opened facility in Las Vegas, Spector & Co. employs over 300 people worldwide. The company is a leading designer and manufacturer of promotional merchandise for business such as writing instruments and journals, Ashbury bags, Scribl custom books, Ora drinkware, luggage and accessories, tech, travel, fitness, and home goods. Spector & Co. is C-TPAT certified, FSC certified, SMETA 4 Pillar audited and sells through authorized distributors.
With the addition of the North Las Vegas facility, we anticipate increasing our North American
Footprint and ability to better serve our US Clients.
Please send your resumé along with a cover letter to: USCV@spectorandco.com. We thank all
candidates for their interest in Spector & Co. Only those candidates who best meet the criteria
will be contacted for an interview.
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