Customer Service Representative
2 weeks ago
Are you a customer service superstar looking for a new opportunity?
Look no further than Farmers Insurance & Financial Services. Join our exceptional team in Monticello, Minnesota, where our dedication to customer satisfaction sets us apart.
As a Customer Service Representative, you will be the first point of contact for our valued customers. You'll handle inbound calls, answer questions, provide information, and resolve issues with professionalism and efficiency. We are committed to delivering an exceptional customer experience, and you'll play a vital role in upholding that standard.
If you are a positive and personable individual with excellent communication skills, we invite you to apply. Join our team and embark on a rewarding career with Farmers Insurance & Financial Services.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Career Growth Opportunities
Evenings Off
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Hands on Training
Flexible Schedule
Responsibilities
- Human Connection: Build rapport and establish positive relationships with customers through effective communication and exceptional customer service.
- Inbound Calls: Receive and handle incoming calls, addressing customer inquiries, and resolving issues efficiently and accurately.
- Problem Solving: Identify customer needs and find appropriate solutions to meet their requirements. Ensure prompt and satisfactory resolution of all customer concerns.
- Product Knowledge: Gain a thorough understanding of our insurance and financial services products to effectively assist customers with their inquiries and provide appropriate recommendations.
- Documentation: Maintain accurate and detailed records of customer interactions, including conversations, transactions, and follow-up actions.
Requirements
- Customer Focus: Strong commitment to delivering outstanding customer service and exceeding customer expectations.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
- Problem-Solving Abilities: Proven ability to analyze situations, identify problems, and find appropriate solutions to customer inquiries or issues.
- Attention to Detail: Accurate and meticulous when documenting customer information and handling administrative tasks.
- Professionalism: Maintain a calm and composed demeanor, even in challenging situations. Show empathy and patience when dealing with customers.
- Team Player: Collaborate effectively with colleagues and contribute to a positive and supportive work environment.
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