Concessions Supervisor

1 month ago

Tampa, United States Straz Center for the Performing Arts Full time
Job DescriptionJob Description

Be a Star at the Straz Center for the Performing Arts

Located in downtown Tampa on the beautiful Riverwalk, the Straz offers flexible hours, event-based schedules including evenings and weekends, and a team-based work environment. Straz benefits for part-time staff include employee discounts and a 403(b) plan.

The Concessions Supervisor takes the role as leader in providing excellent customer service, directing the staff of the F&B department for the coffee shop and concessions operations, and achieving the sales and labor objective of the budget.

Essential Functions:

  • Provide guests with excellent customer service in a friendly and timely manner
  • To supervise the successful operation of all coffee shop and concessions areas, including opening and closing procedures
  • Evaluate the performance of baristas and concessions staff and make recommendations for improvement
  • Make recommendations on coffee shop and coffee services improvements including but not limited to quality of service, menus, presentation, and equipment needs
  • Assist Concessions Manager with the on-boarding and training of new baristas/concessions staff and continued education throughout the season
  • Assist Concessions Manager in the development of an evolving beverage menu to include alcohol options, specialty drinks and appropriate pricing
  • Address customer concerns quickly and decisively with a strong attention to customer service. Communicate any issues to the Concessions Manager and/or VP of Food and Beverage for further consultation.
  • Manage the timely arrival and departure of staff members
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
  • Maintain a high standard of cleanliness and order in all areas.
  • Encourage up-selling from staff through training and optional incentives throughout the season
  • Responsible for the uniform appearance of the barista/concessions staff in accordance with the uniform code
  • Develop a sense of accuracy and urgency in the barista/concessions staff
  • Complete daily paperwork neatly and accurately and ensure the appropriate allocations
  • Must be able to lead, motivate, and relate to staff, peers, and clients
  • Must be able to project a professional demeanor and appearance and communicate effectively with clients and staff
  • Receive direction from the department heads
  • Other duties as assigned by the Concessions Manager.

Minimum Qualifications:

  • Must have basic knowledge of coffee house and service procedures and functions
  • Possess basic math skills and have the ability to handle money and operate a point of sale system
  • Ability to work nights, weekends and some holidays
  • Professional oral communications skills. Must be able to speak, read, write, and understand the primary language of the restaurant.
  • Work well under pressure
  • Can effectively solve problems
  • Organization and time management skills
  • Work well with other people in a team environment
  • Catering experience preferred
  • Multi-outlet facility experience preferred
  • Excellent attendance is required with schedule flexibility determined by business needs

Education and Work Experience:

  • Bachelor's degree or the equivalent combination of education and experience.
  • 1 years of barista experience required
  • POS (point of sale) experience required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  • While performing the duties of this job, the employee is regularly required to reach with hands and arms, and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel. The employee is regularly required to lift up to 50lbs. and stand for extended periods of time (minimum 5 hours).
  • The information contained in this physical standards description is for compliance with ADA and is not an exhaustive list of duties performed. The individuals currently holding this position perform additional duties and additional duties may be assigned.

Special Conditions of Employment:

  • The nature of this job requires that the employee work on-site as a regular work routine.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Please visit our website at www.StrazCenter.org to learn more about the Straz Center.



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