Client Support Specialist

2 weeks ago

Buffalo, United States Child & Family Services of Erie County Full time
Job DescriptionJob Description

The Client Support Specialist provides exceptional customer service to all stakeholders, including clients, staff and independent contractors of the agency. This position provides administrative support to a variety of programs within the agency. Duties include front desk (receptionist) coverage, phone engagement with clients, utilization of the electronic record system, and back-up support at both clinic locations for a variety of clerical tasks. This versatile position necessitates strong technical skills, high motivation, attention to detail and organization.

Schedule:

Monday 11AM - 4PM

Tuesday 12PM - 6PM

Wednesday 11AM - 4PM

Thursday 3PM - 8PM

Friday 12PM - 5PM

Major Responsibilities/Activities:

  • Client engagement duties include:
    • Provide front desk receptionist duties, following standard customer services protocol; greet and welcome clients demonstrating sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges
    • Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately
    • Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
    • Participate and contribute to program Quality Improvement process
    • Promote the department, as needed
    • Complies with all agency policies and procedures
  • Administrative support includes:
    • Handle all duties that are necessary from the clinical staff and in regards to their client roster. These duties include: mail distribution, faxing, case filing, opening and closing records, assisting staff with problems they experience while using the computer system, etc.
    • Be proficient in use of electronic record system including: report running, maintenance, entering of clients from starting point to closing, and using the electronic scheduler
    • Monitor client data and insurance information and follow up on coverage ineligibilities and problems
    • Record and manage all Medical Record Requests coming into the agency per agency policy

Minimum Requirements:

  • At least two years of office experience, preferably in the human services field
  • Bi-lingual (write, speak, and read both English and Spanish) candidates preferred
  • Strong computer skills; technical testing may be required during the interview process
  • Excellent interpersonal skills, including written and oral communication
  • Experience interacting with children & adults with mental illness preferred

Pay Rate: $18 per hour

CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.

  • Paid Time Off (PTO)
    –20 PTO Days (25 Days After Five Years of Employment)
    –14 Paid Holidays (includes 2 flex holidays)
    – Bereavement: Four Paid Days
    – Paid Jury Duty
  • Employer Paid Life Insurance
  • Medical, Two Plan Options
  • Dental, Two Plan Options
  • Vision Insurance
  • Wellness Program and Incentives
  • Health Savings Account (HSA) and Quarterly Employer-Contributions
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care FSA Retirement
  • Employee Referral Bonus
  • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
  • 403(b) Right Away and Employer-Contributions After Two Years

Diversity Statement:

Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

Child & Family Services is an Equal Opportunity Employer:

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

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