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Operations Manager

4 months ago

Teterboro, United States Kaiyo Full time
Job DescriptionJob Description

New York City based Kaiyo is an online marketplace for pre-owned furniture that’s made to last. Whether hunting for the perfect piece, or creating space for something new, Kaiyo makes it easy to make a better choice for you, for your home and for our home planet.

We are seeking a reliable and experienced Operations Manager to collaborate with existing management in overseeing the day-to-day operations at our Teterboro, NJ facility. This position reports directly to the Director of Operations. This role has a diverse set of responsibilities, and will be working alongside other  operations managers to lead and manage our hourly workforce, fostering a culture of teamwork, accountability, and excellence.

Candidates should be highly motivated, professional and love working on a team. We are looking for a quick learner who is comfortable with change and the fast-paced nature of a start-up environment. Our ideal candidate has five years of logistics and process execution experience with a proven track record of leadership and management experience.

Responsibilities:

  • Ensure safety and security protocols  are effectively communicated and upheld
  • Ensuring that the overall day-to-day process and logistics operations run smoothly
  • Directing the work of operations associates and supervisors, demonstrating awareness and empathy of their strengths and weaknesses
  • Reviewing operational reports to identify trends and ensure that operations are running smoothly
  • Cultivating a culture of respect and professionalism by example, and by providing formal and informal feedback and re-training where necessary
  • Monitoring and improving team performance, correcting course or changing and executing plans if necessary to meet goals
  • Ensuring self and team's routine daily tasks and checklists are being completed and performing random quality checks
  • Manage Key Performance Indicators (KPIs), career development, and performance processes with specific emphasis on identifying, developing, and retaining talent
  • Training and mentoring team members
  • Develop, utilize and obtain expert level proficiency in daily operations reporting and interpret results into meaningful action
  • Lead on numerous improvement projects aimed at streamlining activities
  • Assisting with developing new processes and providing insight and feedback to help move the company forward

Job requirements:

  • Bachelor’s Degree preferred, and 5+ years of progressively responsible experience in operations and warehouse management
  • Exceptional proven leadership ability, preferred history of managing teams of 30+ hourly employees with a constrained support system
  • Diverse approach to problems coming up with creative solutions as well as ability to create frameworks to increase effectiveness and efficiency
  • Comfortable with occasional long hours
  • Excellent verbal and written communication skills
  • Desire to work in a fast paced, dynamic  and data-driven environment
  • Proficiency in software skills (Slack, Email, Excel, Word, Logistics platforms, etc.)
  • Ability to multitask with great time management, prioritization and organization skills

*Standard work schedule includes Saturday 

Pay & Perks:

  • Competitive salary between 100-110k
  • Medical insurance and free dental/vision/life/long-term disability insurance
  • Paid time off
  • 401(k) 
  • Monthly gym reimbursement
  • 25% Employee Discount at Kaiyo

You’ll love working here because: 

  • You'll have the opportunity to drive change and have a voice within the organization.
  • You will have the unique opportunity to work closely with various departments within the organization.
  • We love solving problems, thinking creatively, trying new things, and having fun while we work
  • We are a group of kind, bright and goal-oriented people who truly believe in our mission
  • You’ll be an integral part of an organization that is on the cutting edge of changing the way people find what they love

We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer.

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