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District Loss Prevention Investigator

3 months ago

Bridgeport, United States GOODWILL OF WESTERN & NORTHERN CONNECTICUT Full time
Job DescriptionJob Description



Goodwill of Western and Northern Connecticut is seeking an individual who possesses strong observation abilities, critical thinking skills, effective communication skills and is interested in joining us in our mission to help others and serve our local communities.


As the District Loss Prevention Investigator, you will be responsible for preventing company losses by promoting and directing all loss prevention and safety programs within a group of assigned stores/districts and developing strong partnerships with District and Store Management.

What Goodwill can offer you:

  • Opportunities for career advancement
  • Company-paid professional development and training
  • A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
  • These benefits available 1st of the month, following 30 days of employment
  • Two (2) weeks’ vacation, four (4) personal days, and seven (7) days of sick time
  • Up to $3,000 in qualified Tuition Reimbursement
  • Nine (9) Paid holidays
  • 403(b) Retirement Savings Plan, including Employer Match
  • 30% Employee Discount
  • Employee Appreciation Day - 50% off employee discount once per year
  • $50 work anniversary gift for every year of continuous service (for part-time and full-time team members)
  • $200 Referral Program (for every candidate hired that you refer to Goodwill)

Responsibilities:

  • Identify exposures, limit loss and maximize profits by protecting company assets promoting a safe work environment.
  • Conduct comprehensive store loss prevention operational audits, assist in developing action plans and coach/train store management to maintain loss prevention and safety programs.
  • Proactively monitor controls and conduct local and remote (CCTV) surveillances to identify possible dishonest activities for both internal and external theft.
  • Drive resolution and case closure on all internal and external investigations including timely follow up on internals leads.
  • Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss.

Minimum Qualifications:

  • High School diploma or GED with three (3) years of retail Loss Prevention experience.
  • Loss Prevention, Safety, and/or Law Enforcement experience.
  • A minimum of 3 years’ loss prevention multi-unit experience at a district or regional level.
  • A minimum of 3 years’ conducting internal associate investigations and external shoplifting experience.

Preferred Qualifications & Training Experience:

  • Bachelor’s degree in criminal justice, asset protection or a related field.
  • Certified training in interviewing and interrogation skills (i.e., Wicklander Zulawski, J Reid).
  • Must be self-motivated, results driven, detail-oriented and possess superior organization skills.
  • Must have excellent written & verbal communication skills.
  • Ability to partner with all levels of peers and management within the organization.
  • Must possess a valid driver’s license and daily use of a reliable, registered and insured vehicle.
  • Ability to travel 50% within assigned districts to conduct loss prevention audits, surveillances and bag checks.
  • Knowledge of CCTV equipment and exception reporting systems.
  • Ability to review CCTV 50% to identify internal theft, external theft and safety incidents.
  • Experience in driving successful loss prevention and accident reduction programs.
  • Must be able to work weekends, nights and holidays as needed.

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching

Goodwill is an Affirmative Action/Equal Opportunity Employer, with a commitment to diversity, equity, and inclusion throughout the organization, welcoming candidates of diverse backgrounds.