Sleep Coordinator at DREAM SLEEP CENTER

Job DescriptionJob Description:

Dream Sleep Center is opening a NEW location in Colorado Springs, CO and we are looking for Sleep Coordinators to join our strong team. Our new location is in North Colorado Springs, near Interquest and Voyager. Our ideal candidate is self-driven, motivated, and engaged. We’re looking for someone who believes what Zig Zigler said, “You will get whatever it is you want in life if you help enough people get what it is they want.” We need someone who understands that those who serve other people will themselves become the happiest in the long run. Highly successful individuals have a greater purpose in life. They most often have a purpose for getting out of bed and are excited to take on whatever obstacles life throws at them. They also believe deeply in what they are trying to accomplish. For us it is important that you are great at patient care, but just as important, is that you match our culture, and believe deeply in the transformational services and products that we provide to our customers. We aren’t just hiring a sleep coordinator. We’re looking for someone who expects to have a transformational impact in the lives of many of people. To that end, this won’t be an ad listing a set of tasks and corresponding skills, but an opportunity to find a place to Make Meaning, not just money. We believe that we were made to be and to do something significant with our lives, and to have a global impact. We’d love to have you jump in on this journey with us. We don’t believe in employees. Everyone at Dream Sleep Center is a stakeholder. You OWN your job responsibilities. There are no “ordinary” people here. The primary duties of a Sleep Coordinator are: 1) To be the face of Dream Sleep Center 2) To communicate the value of being a customer and patient in our office 3) To answer questions patients may have regarding the process for their visit 4) You will also be assisting with the following: a. Organizing the office (filing, documentation, etc.) b. Answering phone calls c. Being the one contact point for your patients throughout their journey with us d. Scheduling visits e. Documenting and maintaining freedom/process mapping f. Communicating with patients via phone and email g. Maintaining & documenting all communications accurate and detailed visit documentation Who are we? Our Vision- Better lives through great sleep Our Mission- We help people thrive through great sleep We’ve found the Stakeholders who benefit most from us, excel at what they do, and work most effectively with the team share these values and beliefs:Being Your Best Self The Dream Team strives to be the best version of themselves. Being your best self brings significance to their life and to those around them. Be significant They grow every day The Dream Team grows every day. We are committed to improving our health and our patient’s health. We all learn something new every day. We are a better version of ourselves this week than last week. They own their actions We work together so we each own the problem, act on the problem, so the problem does not own us. Our patients tend to meet us when they are having health issues. They may feel out of control and/or overwhelmed due to not knowing what the problem is. The saying of ‘the greatest fear is the fear of the unknown’ is a true concern. They are Committed to movement in a purposeful direction This is the definition of Conation. The team says “Just Do It”. Our team greatly desire to achieve their Ideal Lifestyle; where they have the time, money and significance they desire. This includes accomplishment of both their articulated and unarticulated health and life goals. They’re eager to achieve those goals, understanding that it requires a thoughtful investment of time, collaboration, and capital. They Do More Than Expected. The Dream Team does more than expected of them. They don’t stop at only their narrow job description. They always help others including Dream Team members and patients. Love Love always seeks the long-term best interest of the one being loved. The Dream Team expresses love daily. We have the definition prominently posted so all can see in the office. We desire to focus on those things in life that are most important to them, such as family, health, spirituality, and an active lifestyle. Love always works in the long term to be your best self. The team works as a catalyst. WWJD The Dream Team is a group of like-minded motivated adults working together. They use common values in the decision-making process. At DSC we think What Would Jesus Do (WWJD) in this situation? We also use our decision matrix and ask the following: Is it good for the Company? 2) Is it good for the Team? 3) Is it good for the Patients? and 4) Is it good for the Vendors? When we run our problem/dilemma through this thought process, we come up with the best solution.They are committed to excellence, but excellence is a moving target. Our team desires excellence in their lives. Life changes rapidly and they will adapt.They Understand and Appreciate Time This is the great equalizer. Everyone has the same number of hours available per week. You get what you intend, not what you hope for. Take the agreed upon plan and ‘just do it’. If you hope it will change without taking action, it won’t change. Who are you? If you are looking for a box within which you will find a clear list of tasks to perform while you are “at work”, please do not apply – we don’t see life that way. If you enjoy meaningful work, that focuses on RESULTS not activity, then we might be a good fit. This is a position for someone who wants to make meaning, not just money, and have an ongoing impact in the lives of the people they encounter.This person doesn’t have a need to draw attention to themselves, but they probably will, simply because they enjoy being so outgoing. They can’t help themselves; they are always paying attention to the needs of others. They look around a filled room, see the one person who is new, and walk right over to engage them, make them feel comfortable, and introduce them to others. They are infectiously positive, which is very different than getting excited about shiny objects or chasing squirrels. They are not easily distracted by a constant stream of “new things”, but are very focused on seeing what they can do to help people get from where they are, to where they want to be. Sincerity is their hallmark, and it comes out in a sincere interest in others, not in mushy emotionalism (although being emotional about seeing others is fine – a hug is a great thing). We truly believe in the following by Zig Ziglar – “If you help enough other people get to their goals, you will get to yours.” The person for this position lives and thinks in a world of abundance (how can I help make you successful), not in a world of scarcity (there is only so much to go around, so I better get mine before I help you get yours.) You might be a good fit if: 1) You are looking for a company where you will make a significant impact for a very long time as an important and equal team member, not as a simple “worker”. 2) You are highly proactive and highly detail oriented, 3) You like a fluid, expanding organization that is small, but growing rapidly 4) You enjoy meaningful work, a focus on RESULTS, detailed administrative work that you have to manage yourself, working very closely with other Stakeholders (people who are highly committed) and completely on your own from the office with no one watching you, and if 5) You enjoy helping us all figure out how to get there Responsibilities Include: 1) Living out our Vision statement – “Better Lives Through Great Sleep” You don’t just work here, you get out of bed and come to work because you want to help increase the overall happiness of our community by providing excellent customer service and care. You have to take on this vision and make it your own like everyone at our company. It’s not a nice statement on a wall, but a way we live at work and at home. If you don’t believe that Better Lives Through Great Sleep, this is not the place for you. 2) Live out our Mission statement – ““We help people thrive through great sleep” while building lasting relationships with our customers. We are not just a one and done company. Building lasting relationships with our customers is a main priority for us. You will help mentor and support each of your patients through the diagnosis and treatment of their sleep disorder. 3) The mindset of an “owner”. This isn’t just an “office assistant position”. We don’t have “office managers or “front desk people”. We just have Stakeholders, and no matter what your role is with us, you’re as much a part of what we do as anyone else. You need to have that mindset – you are an incredibly valuable part of our team and our customers will get to know you and lean on you to help them. 4) The mindset of an adult – We’re not looking for someone who needs to be told what to do, when to show up, what time recess is, and when they need to go home. We’re looking for someone who is a self-managed, self-motivated adult who knows what RESULT we want, and enjoys taking the bull by the horns to get it done, without being watched, managed or directed.. We all work together in community to get things done, and we need someone who will join us as an equal team member, not as an “underling” or employee/child. 5) Setting the right atmosphere in the room, making it inviting - THIS IS A CRITICAL PART OF YOUR RESPONSIBILITIES. You will greet, converse with, educate and communicate with our customers and assist them during their experiences in our office. You will also help to make them feel comfortable and notice all the little things that nobody else would normally notice, that could possibly make an experience great, or not so great, for all of our customers. 6) Hosting and welcoming people – in general, we want you to think of yourself as being “the face of Dream Sleep Center” to our customers and clients. They will never see you as a “room setup person” or a “refreshments person”, but as the face of our company, a resource for them, someone they can go to in order to find out what would best serve them. At many of our customer encounters there will be people who have never met anyone at our company, and you’ll play an important part in spotting them, making them feel welcome, and connecting them to others in the company. We want to be known for having the most welcoming atmosphere in town, and you will play a big part in creating and sustaining that atmosphere. 7) Performing a range of simple to sometimes complex office work (entering customer info, sending/receiving important information, keeping schedules for appointments, keeping detailed records and notes, scribing medical documentation during patient visits, updating, adding/deleting/changing, printing, collating, assembling, etc.) 8) Working with word documents, spreadsheets, eCW EMR, GoogleDocs, Etc. 9) Social Media – understanding how to develop our presence on Facebook, Twitter, LinkedIn, Google+, Instagram and other social media. 10) Behind the scenes – Maintaining the cleanliness of the office, calling and arranging appointments, stocking and ordering supplies, coordinating appointments, keeping order in the office and in the patient records. There are a lot of other things you’ll do to help support patients and the other Stakeholders at Dream Sleep Center. We want you to proactively look around and see how you can make things better. 11) Learn what we do and make it your own –We don’t want you to just be in the room for appointments and greet people. You will set up the room and the atmosphere, but you will enjoy being there because you love helping people and you find the field fascinating. 12) Hours – 32-40 hours/week with opportunity for incentives based on performance. We trust and help each other to get things done. We are all adults and are responsible for our own work and getting things done. If you are looking for full time, it would likely be 2 days at the Springs office, and 2 days at our Pueblo office to start, gradually increasing to 4 days at our Springs location. Or, you have the option to start part time at our Springs location and gradually increase to full time there. 13) Pay – will be commensurate with the talents, initiative and motivation you bring to the position. Pay is around +/- $20/hour 14) Acting as if you own the company – (taking initiative and ownership, making decisions, thinking ahead and being proactive (we don’t need “reactive”), working with others to constantly make our work better and deliver outstanding service every day. You will be an integral part of the Dream Sleep Center community and helping our business grow and expand, will attend our daily huddle, weekly one on ones and monthly team meetings for planning and strategy, and will be expected to chime right in as if you owned the place. Preferred skills: • Sincere relational skills – not party-animal emotionalism (although being genuinely excited is fine), but great people-sense. You can look around the room and see how people are doing, who is new, who is nervous and who needs to be connected with others and made to feel comfortable. • The desire to serve others – you get energized by helping other people, serving them and making them smile. • Applicants must have a wide range of administrative and communication skills as well as practical business skills and high competency in messing around with social media. • Strong attention to detail – Is someone new standing alone? Are you prepared for the kind of appointment we’re having? Are the puzzle pieces well placed? Is the room and atmosphere inviting? Is your immediate surrounding environment neat and clean? Anything subtly wrong with the atmosphere in the room (lighting, heat)? Are you a good note taker and listener? • Great communication skills in person, on the phone, and in writing – you ask great questions and make people feel comfortable. • Competency in navigating computers, email and eCW EMR system. • Team player – you enjoy working in “community”, not alone. You need to be around people to stay motivated. • Ability to logically solve problems with little supervision • Ability to organize, monitor, and track numerous ongoing and one-time activities, events and projects • Initiative and the ability to figure things out on your own with the help of process descriptions. Consistently using our process for a consistent, high quality patient experience • Comfortable with change and working in unknown situations • Discretion in handling and communicating sensitive information • Ability to manage multiple projects at once in a fast-paced environment • A positive attitude and willingness to do whatever it takes to get the job done

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