Case Manager

2 weeks ago

Springfield, United States Equus Full time
Job DescriptionJob DescriptionCompany Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

-Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination

- Provide consistent and comprehensive case management and follow-up

- Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received

- Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency

- Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed

- Accurately complete required documentation for enrollment

- Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract

- Create solutions to participant attendance problems

- Assist in the preparation of project reports as needed (participation, placement)

- Manage programs, meeting deadlines, performance expectations, and collection of placement data

- Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions

- Develop and maintain a standard communication plan to keep staff aware of issues and their role in meeting operational goals

- Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements

- Provide operational support and coverage as needed

- Provide operations support for all compliance-driven standards

- May be assigned other tasks and duties reasonably related to their job responsibilities

- Other duties as assigned

Qualifications

- Ability to maintain flexibility as needs of contract or contractor require

- Working knowledge of MS Office 

- Two years of experience in case management advisement and development preferred

- Ability to prioritize tasks and document visits and contacts

- Demonstrated telephone, computer and strong written and verbal communication skills

- Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives

- Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field

- Associate degree from an accredited college or university in education, social services, healthcare and/or communications preferred

- Customer service experience required



Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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