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House Person
4 months ago
Position Summary
Responsible for attending to guest service requests, performing cleaning tasks of hotel common areas, floors, and surrounding area.
Essential Functions
- Performs all tasks with excellent customer service and professionalism.
- Assists with luggage service, deliveries, and other guest requests.
- Cleans hallways, lobbies, restrooms, corridors, elevators, stairways, carpets, floors, and outdoor areas.
- Empties and cleans indoor and outdoor wastebaskets and ashtrays.
- Cleans carpets, furniture, draperies, and hard floor surfaces using shampooers and waxing machines.
- Restocks linen and housekeeping items on carts and in stations.
- Rotates mattresses and moves furniture as needed.
- Keeps storage areas well-organized and clean.
- Washes windows, indoor and outdoor.
- Disinfects equipment using germicides and steam-operated sterilizers in a safe, responsible manner.
- Observes company standards to protect guest and hotel property from theft or damage.
- Empties and cleans indoor and outdoor wastebaskets and ashtrays.
- Some light maintenance of hotel rooms, including changing bulbs and batteries, screw tightening and patch painting.
- Assists in hotel room cleaning as needed to ensure timely availability for guest occupancy.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Provides input or recommendations for improvements and changes in processes or services.
- All other duties as assigned.
Position Qualifications
WORKERS IN THIS POSITION MUST BE AT LEAST 18 YEARS OLD
Competency Statements
Customer Oriented – Ability to take care of the customers’ needs while following company procedures. Quality – The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Communication Skills – Ability to communicate effectively orally and in writing clearly and concisely.
Autonomy – Ability to work independently with minimal supervision.
Interpersonal – Ability to get along with a variety of personalities and individuals.
Organization – Possesses the trait of being organized for following a systematic method of performing a task.
Energetic – Ability to work at a sustained pace and produce quality work.
Experience
6 Months housekeeping or janitorial experience preferred.
Working knowledge of cleaners, solvents, and equipment, including carpet and floor care tools.
Certificates & Licenses
Oregon Driver’s License Preferred
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Occasionally
- Crawl Occasionally
- Squat or Kneel Occasionally
- Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Frequently
- 51-100 lbs Occasionally
- Over 100 lbs Occasionally
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Frequently
- 26-40 lbs Frequently
- 41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Sense of Smell
Ability to wear Personal Protective Equipment
Work Environment
Work will take place in a busy resort environment with multiple distractions. The noise level in the work environment is usually moderate to loud.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
