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Call Center Agent
4 weeks ago
We are seeking ambitious, energetic, full-time Call Center Agent that are looking to begin or advance their career. Because we are expanding rapidly, there are multiple opportunities to move up in our organization & take on additional responsibilities as we grow.
ATM Solutions, Inc (ASI) is a privately owned, dynamic, growing ATM service provider offering an inclusive, caring work environment. We are looking for self-motivated, entrepreneurial employees who like working with little supervision and oversight, while providing industry leading service. We pride ourselves in providing a great work life balance.
Shifts: Wednesday through Friday, 12:00 p.m. to 8:00 p.m.; Saturday, 9 a.m. to 5 p.m.; Sunday, 9 a.m. to 5 p.m.
Hourly Rate: $17-23.00 Hr.
Customer Service Representative Essential Functions:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering assistance and support
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
Collaborate with other departments to improve customer service
Experience with Microsoft Suite
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
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