Program Manager, Device Hardware Assets

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are in search of a Device Hardware Asset Program Manager to lead our hardware device asset management operations. This role is centered around equipping our teams with the essential hardware required for innovation. Your responsibilities will encompass the management of a broad spectrum of assets, including Square Hardware device prototypes, accessories, tablets, PCBAs, and components, from the beginning of their lifecycle to their end of life destruction. Your duties will extend to the oversight of inventory storerooms, space planning, budgeting, shipping logistics, adherence to import/export compliance, coordination with third-party logistics (3PL), and security and secrecy practices. You will report to the Hardware Program Manager who leads the Program Coordination and Device Room functions. This role is a hybrid position, allowing for a mix of remote and onsite work. When working onsite, you will primarily be based at our beautiful Oakland office.

 You Will:

• Manage all facets of our Device Room operations, which includes device orders, ensuring timely fulfillment, coordinating shipping logistics, maintaining storeroom organization, overseeing device maintenance, managing inventory, facilitating the secure disposal of devices and materials, and budget. You will also supervise the work of device room specialists and participate in hands-on work.
• Oversee on-site and off-site inventory management which includes accurate tracking of assets, maintaining secure storage, conducting periodic reconciliation to ensure control of assets and data integrity, and coordinating the safe transport of hardware throughout the assets' lifecycles.
• Ensure we have the necessary rooms and staff to store prototype devices and materials. Assess both internal and 3PL warehouse solutions to improve storage and order fulfillment.
• Have vision and strategy to develop and implement a strategic roadmap for ongoing improvements and initiatives that will ensure our team is frictionlessly equipped with the required hardware and that the developer experience is enhanced.  
• Innovate and implement scalable tools and processes such as introducing a Hardware Asset Management (HAM) system; define and monitor key metrics and KPIs.
• Form internal and external partnerships; manage vendor relationships.
• Adhere to international shipping compliance regulations, including those related to customs procedures, export restrictions, and the transportation of dangerous goods. Resolve logistics challenges.

You have:

• 5+ years of relevant experience in program or project management experience
• Experience with hardware asset management, including managing various configurations of engineering prototype units in consumer electronics. Excellent verbal and written communication skills.
• The physical capability to occasionally lift and carry items weighing up to 40 pounds and up to 10 pounds more frequently.
• Ability to travel internationally up to ~8% of the time.

Even better:

• Experience  in stockroom and inventory management, shipping, and receiving within a tech environment.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $122,900 - USD $184,300
Zone B: USD $116,700 - USD $175,100
Zone C: USD $110,600 - USD $165,800
Zone D: USD $104,500 - USD $156,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.