Credit & Collections Specialist

4 weeks ago

Austin, United States Four Hands Full time
Job DescriptionJob DescriptionDescriptionThe Credit & Collections Specialist will be a key partner to the Sales organization by extending credit per the company policy that unlocks future revenue opportunities. The ideal candidate will collect past-due balances at an advanced level of skill and complexity through various channels (phone, text, email). They will also work towards acquiring a strong understanding of customer behaviors to help inform decisions on how to collect payments, how and when there should be communication with customers, and where to improve with automation. This individual is expected to have a deep sense of ownership, ability to identify process improvement opportunities, drive positive change across the organization, and enhance partnerships between various Four Hands stakeholder groups. This role will be onsite for 3+ days and will report to the Credit & Collections Manager.
In This Role
  • Partner with the Sales organization to implement credit terms per the company credit policy to drive top-line growth
  • Support the customer credit review processes which includes analyzing financial statements and supplementary information, evaluating the credit risks, approving accounts, and submitting recommendations
  • Analyze, adjust credit lines to ensure maximum flow of product to customer, meeting on time delivery requirements without compromising accounts receivable, and maximizing inventory turns and lowering carrying costs
  • Work with cross-functional teams to identify problems and gaps and propose solutions to improve processes including opportunities for automating manual processes or activities 
  • Aid implementation of systems including new ERP, Salesforce and leverage technology to build scalable/sustainable processes to create efficiencies, streamline accounts receivable 
  • Initiate and engage in outbound customer communication for delinquent accounts while balancing complete customer satisfaction 
  • Assist with maintaining invoicing/customer procurement portals for transacting with customers as needed
  • Monitor, prepare, and analyze collections metrics and goals on an individual and team level 
  • Participate in key strategic initiatives and assist with ad hoc projects as needed
  • Uphold our Core Values and be a valuable member of the Four Hands team 
  • Other duties as assigned by Management

The Ideal Person
  • BA in Business or equivalent combination of education and experience preferred
  • Minimum 2 years’ experience in Customer Collections
  • Salesforce experience a plus
  • Strong knowledge of credit and collections, accounts receivable and customer master
  • Superior written and verbal communication skills in the context of a professional setting
  • Fully competent in MS Office programs (Word, Excel, OneNote, Outlook, SharePoint, Teams, etc)
  • Team oriented. Proven ability to work collaboratively, providing direction to and receiving feedback from peers and manager to resolve internal and external client issues
  • Strong communication skills with ability to easily earn trust across all levels of an organization
  • Positive attitude, ability to work well and fast under pressure, exceptional customer service
  • Results driven with a high sense of urgency, taking ownership and ability to work in a fast-paced environment with competing priorities

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