Barista Supervisor

4 weeks ago

Aspen, United States HayMax Hotels LLC Full time
Job DescriptionJob Description

Become a part of a contemporary culture that celebrates individuality, creativity, and teamwork We are redefining the essence of hospitality and are looking for energetic, down-to-earth team players who thrive by making genuine connections, crafting experiences, and fostering good vibes.

Designed by award-winning studio Post Company, MOLLIE's interiors are subtly inspired by the Aspen tradition of being firmly grounded while gazing abroad - a seamless blend of understated luxury and residential comfort. The property holds a quiet confidence and commitment to a reduction of excess with interiors that thoughtfully utilize native materials from Aspen and the wider Western region, accentuated with natural woods, earthen ceramics, and hand-dyed textiles. MOLLIE’s lobby fosters an inviting atmosphere for visitors and locals alike, where the eclectic mix of differing personas is celebrated and upheld.

The hotel's food & beverage programs are spearheaded by Gin & Luck, the group behind the critically acclaimed Death & Co. brand and consists of a lobby bar and restaurant with year-round outdoor seating and a laid-back all-day café. Set atop MOLLIE's top floor is a rooftop pool and terrace that transforms into an intimate lounge by night, with unobstructed views of Aspen Mountain. MOLLIE Aspen has been developed by HayMax Capital, a leading local development firm, specializing in Aspen hospitality and residential development.

Job Description:

We are looking for an enthusiastic Barista Supervisor who can craft and serve a wide range of specialty coffee, tea, and other beverage offerings while providing a strong sense of knowledge and hospitality to guests. As a supervisor, one must possess exceptional knowledge and hospitality to provide employees with training that will translate to a to a great guest experience.

Location: Aspen, CO

Start Date: ASAP

Employment Type: Full Time, Non-Exempt

Schedule: Varies

Category: F&B/Café

Pay Rate: $25/hour plus tips


Job Responsibilities:

  • Know and execute the service expectations outlined in the service manual.
  • Help to promote a safe and clean environment for co-workers and guests.
  • Maintain complete knowledge of products and specifications. This includes ingredients, descriptions, sourcing, brands, allergens, etc.
  • Maintain a comprehensive knowledge of our POS’ operation.
  • Use heightened awareness on any guest allergies, and work to code according to our allergy standards.
  • F&B staff should have a complete understanding of all allergens.
  • Check in with any staff working in your respective space upon arrival. See if you can help before beginning your assigned duties.
  • Perform bar maintenance throughout the shift, including crumbing, keeping waters full, clearing & resetting serving ware etc.
  • Coordinate service at the bar with bar back, runners & bartenders when appropriate.
  • Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
  • Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
  • Comply with sanitation standards and procedures according to health and legal regulations.
  • Complete weekly cleaning duties, in addition to opening and closing duties.
  • Maintain a reasonable response time for all team communication: a minimum of an answer to any correspondence before your next shift.
  • Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for all staff meetings.
  • Focus on continuing your education and into all facets of our operations, be it the bar, Kitchen, Service, Coffee, and Tea programs.
  • Act in a professional manner to represent MOLLIE ASPEN graciously whether you are in-house, traveling, or at another local establishment.

Operational Efficiency:

  • Maintain inventory levels, and complete requisitions and stock items as needed to optimize Café performance.
  • Implement and maintain strict hygiene and food safety standards in accordance with local regulations.
  • Operate and maintain Café bar area by stocking, cleaning, and making sure everything is set before and after each shift.
  • Come up with training plans for new staff members.
  • Comply with company standards for training/implementation/execution.
  • Maintain a professional appearance and hygiene standards set forth by the company.
  • Give feedback to the manager in weekly 1:1, as well as improvement plan for any issues that arise.
  • Maintain inventory of all café products and report when things need to be ordered.
  • Act as MOD if ever called upon to do so.
  • Set up Café bar station in a timely manner, working alongside coworkers to ensure that everything is in place and ready for each shift of service.

Collaboration and Communication:

  • Collaborate with other departments, such as front-of-house staff and management, to create a seamless and exceptional dining experience.
  • The duties of this position may change from time to time. HayMax Hotels reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Knowledge, Skills, and Abilities:

  • Excellent guest service and problem-resolution skills.
  • Ability to handle multiple tasks and work under pressure.
  • Ability to work flexible schedules, including weekends, evenings, and holidays.
  • Spanish language preferred.
  • Strong leadership and interpersonal skills.

Education and Experience:

  • 1-2 years of Café or Barista experience needed. Supervisor role preferred.
  • 1-2 years of hospitality experience.
  • High school diploma.

Physical Demands

  • The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.

Benefits:

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