Community Ambassador

Position Overview

A Community Ambassador is a trusted member of and/ or has unusually close understanding of the community served. This trusting relationship enables the Community Ambassador to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

A Community Ambassador also builds individual and community capacity by increasing the knowledge and self-sufficiency through a range of activities such as outreach, community education, social support and advocacy. The Community Ambassador will transfer any identified health-related issues / concerns specific to a patient to a Community Health Worker (CHW).

Location and Hours of Position 

The general office hours for this position are Mon-Fri 8:30 AM-5:00 PM. The position is located in Beaver County.

 Compensation

Position starts at $16.00 per hour, however, PHN recognizes experience, education and site location when determining wage.

Education/Experience Requirements

• High school diploma, GED or willingness to obttain 
•  At least 3 years of experience directly related to the duties and responsibilities related to the job.
• Certified Community Health Worker in PA or be willing to work towards it
• Possession of a valid driver's license.

Additional Job Qualifications/Skills

• Strong interpersonal and communication skills
• Ability to work with a wide range of areas in a diverse community.
• Creative and analytical thinking
• Computer Skills            

Duties

• Cultural Mediation among individuals, communities and Primary Care Home.
• Provide culturally appropriate health education/information
• Provide assistance with healthcare system navigation. 
• Provide coaching and social support.
• Advocates for individuals and communities
• Build individual and community capacity
• Implements individual and community assessment.
• Conducts outreach
• Participates in evaluation and research
• Explores each person's specific barriers to receiving care and works with those necessary to develop and implement an individual plan to address barriers.
• Provides emotional support, validates patients’ feelings, asks open-ended questions, and listens reflectively.
• Interviews individuals about their health concerns, including survival and social concerns such as parental stress, nutrition, access to medical care, crime, domestic violence, mental health, and substance abuse.
• Provides links to supportive community resources and tracks referrals made to local programs to address patient-identified community and policy issues affecting disease management.
• Explores each patient’s specific barriers to receiving care and develops and implements an individualized plan to address these barriers, such as scheduling appointments, resolving insurance, accompanying patients to follow-up appointments, and making home visits.  
• Acts as a consultant to underrepresented groups.
• Research and provide expertise on best practices and leading methodologies related to diversity, equity and inclusion in healthcare.
• Research and support evidence-based strategies to address health inequities. 
• Develops and maintains professional and collaborative working relationships with other PHN departments and staff, supporting services across the Network.
• Create and maintain key community contacts through networking, community events, etc. to further build capacity to increase health equity within and surrounding the assigned regions.

Benefits

Choosing PHN means more than a job title; it's a holistic experience that nurtures every facet of your well-being and aspirations. 

• Medical/Dental/Vision (Employee and Family plans available, eligible immediately upon start date)
• Employer Paid Short Term disability
• Employer Paid Life Insurance
• Retirement Plan
• Paid Time Off
• 8 Paid Holidays 
• College Savings Plan
• Fitness Center Membership Reimbursement
• ID Shield & Legal Shield
• Volunteer Time off Program

The Network

The Primary Health Network is the largest Federally Qualified Healthcare Center (FQHC) in the state of Pennsylvania. The mission of Primary Health Network is to enhance the health and well-being of the communities we serve by fostering trust and ensuring inclusive and equitable access to healthcare that is both compassionate and exceptional. 

With the Joint Commission Accreditation, we adhere to the highest standards of safety and quality in healthcare, ensuring top-notch services that surpass industry benchmarks. Some additional achievements that exemplify our commitment to optimal health and wellness include: 

•  Patient Centered Medical Home Accreditation
•  Age Friendly Care Health System Participant 
•  HRSA Community Health Quality Recognitions in COVID-19 data reporting, advancing health information technology for quality, and continued implementation of the Primary Care Medical Home care model.
•  Ranked an impressive #5 in the Government & Non-Profit sector by Inspiring Workplaces of North America for 2023.

Innovation Through Diversity 

Our path to DEI&B excellence is paved by the remarkable individuals at Primary Health Network. We celebrate the unique backgrounds, insights, and stories they bring. By attracting, nurturing, and retaining talent from all horizons, we're building a space where fresh ideas flourish, ensuring our patients always receive top-tier care.

Primary Health Network is an Equal Opportunity Employer (EOE)

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