Benefits Case Manager

Benefits Case Manager 

FLSA Status: Non-Exempt 

Hiring Range: $53,000 to $57,000

Position Summary 

The Benefit Case Manager Determines initial and ongoing eligibility for public assistance in Lake County. 

General Duties and Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Functions 

• Supports individuals requesting financial, medical, and food assistance through the County, which includes application support and interviews of applicants.  

• Assesses the client’s needs and makes referrals to appropriate services and supports available in the department or community. 

• Assists clients in completing forms and Secures verification of eligibility factors for benefits.  

• Determines eligibility for these programs by interpreting rules, regulations, and policies governing each program area. Authorizes continuation, reduction or termination of benefits  

• Interfaces, on a daily basis, with a computer system requiring accurate, complete data entry forms eligibility.  

• Clarifies and interprets appeal rights and procedures to the client  

• Assesses client’s needs and determines financial eligibility for initial applications and for redeterminations of continuing eligibility. 

• Determines the need to recover funds and for referral for fraud investigation’s; prepares for and represents the department in evidentiary conferences and state hearings; recognizes and records appropriate documents related to recoveries and retroactive payments. 

• This position requires the individual to learn and apply rules and regulations, develop interviewing and other communication skills, and utilize information systems reports to update or review client information. 

Other Duties 

• Serve as a positive and professional representative of LCDHS. 

• As a part of the Lake County Department of Human Services, this position is required to serve Lake County in Emergency Service Function 6 (Mass Care and Mass Shelter) as needed 

Supervisory Responsibilities 

• Not applicable 

Requirements 

• Education Requirement:Graduation from High School or GED equivalent. 

Experience: 

• Two-years full time administrative work experience.  

• Ability to:  

  • Apply basic math and read, interpret, and apply manual regulations. 

  • Understand local office policy and procedures. 

  • Develop and maintain working relationships with applicants, recipients, coworkers, advocacy groups, legal representatives, the public and other agencies of the community. 

  • Ability to maintain the highest degree of confidentiality 

  • Make an objective distinction between relevant and non-relevant information when making eligibility decisions. 

  • Work with individuals in stressful situation while maintaining the highest degree of customer serviceRead and interpret and apply written material  

  • Compile several documents; input correct figures and information to accurately compute eligibility and payment. 

  • Detect errors and make corrections. 

• Equipment Utilized: Standard office equipment 

• Contact with Others: Contacts with recipients are to gather information, determine eligibility, explain the program, procedures, and regulations, and make referrals to other available services. Contacts with the public are to verify income and resources and provide general information. 

• Supervisor provides training and detailed instructions on rules, regulations, procedures, forms, equipment, and communication techniques. Work is closely reviewed for complete documentation and accurate eligibility decisions. The Supervisor of Public Assistance supervises position. 

• Hazards: May deal with escalated clients. 

• Pay differential available for candidates who are bilingual and bicultural  

• This position is expected to be in office at least 3 days a week with an opportunity to have a hybrid work environment as allowed by Department policy. 

Lake County Benefits - Full-Time Employees 

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including: 

• Employer-Sponsored Medical and Dental Insurance Plans 

• 100% Employer Paid Vision Plan 

• Flexible Spending Account 

• Health Reimbursement Account 

• Employer-Sponsored Short-Term Disability Insurance 

• 100% Employer Paid Long-Term Disability Insurance 

• 100% Employer Paid Term Life Insurance 

• Supplemental Life Insurance Plans 

• 401(a) and 457(b) Employer Matched Retirement Plans 

• Paid Vacation, Sick Leave, Personal Days and Holidays 

• Employee Assistance Program 

• Public Health Emergency Leave 

• Discounts on concerts, major sporting events, electronics, travel, cars and more 

Lake County Benefits - Part-Time Employees 

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees. 

EOE Statement 

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request. 

Notice of Work Authorization Requirement 

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa. 

Notice of Emergency/Disaster Responsibilities 

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors. 

Other Duties 

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Expected Duration of the Application Process 

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process. 

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

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