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Route Driver

5 months ago

Detroit, United States SEEL Full time
Job DescriptionJob DescriptionSalary:

Under the direction of the Program Manager, the Appliance Route Driver will lead the daily

Appliance Pickup Process, including, following a predetermined route using a 24’ Box truck to

collect appliances, and deliver to recycling center while ensuring high quality customer satisfaction is delivered.


DUTIES AND RESPONSIBILITIES


  • Primarily works as the lead for a two-man crew to safely remove appliances from
  • customer homes. This includes travel to the homes, meeting with the customers and
  • removing identified appliances.
  • Operating a 26’ box truck, with lift gate, to conduct pre-scheduled appointments
  • Meet the established daily, weekly and monthly Key Performance Indicators for
  • appliance pickup appointments
  • Convey positive image of project partners by maintaining a professional appearance
  • Track and report pickups and deliveries using a mobile device.
  • Cooperatively work with program staff to identify and recommend areas for process
  • improvement
  • Perform related work as required


Qualifications


  • Valid chauffeur’s license and good driving record
  • 2 – 3 years of experience operating box trucks
  • Excellent communication and interpersonal skills
  • Professional appearance
  • Familiarity with mobile devices
  • Comfortable working with people of diverse background
  • Exercises good judgment and maintains safety at all times
  • Able to lead, motivate, be diplomatic, and build positive rapport with customers
  • Able to communicate with technical and non-technical individuals
  • Able to work independently and with a team
  • Able to work flexible schedule, including evenings and weekends
  • Able to bend, stoop and reach
  • Able to learn and work with new technology (e.g. handheld data devices)
  • Must be able to pass criminal background check and drug screening
  • Able to pass physical and obtain DOT Health Card ( Medical Examiner's Certificate )


MINIMUM REQUIREMENTS


  • 1 years operating a 26' box truck with air brakes.
  • Able to work in very fast-paced environment and hold to deadlines.
  • Problem-solver. Able to respond to diverse set of challenges in the field and do whatever it
  • takes to meet project deliverables on schedule.
  • Ability to communicate effectively with subordinates, peers, superiors and customers


PREFERRED QUALIFICATIONS


  • 1 year furniture or appliance delivery or loading and unloading
  • 1 year customer service experience
  • Experience with Customer Management Systems/Databases