Head Teller

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $5 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Essential Duties

• Understands and develops knowledge of Leader Bank products and services.
• Conveys to customers an eagerness and willingness to help.
• Builds customer rapport in all telephone and in person interactions.
• Meets customer needs through problem solving techniques as required.
• Refers Leader Bank products and services within established guidelines.
• Maintains referral documentation and actively participates in sales promotions.
• Conducts business in a professional manner and maintains a neat and orderly work area.
• Establishes and maintains a good working relationship with all personnel.
• Understands and adheres to security and compliance policies and procedures.
• Processes all transactions including deposits, withdrawals, transfers, etc. in an accurate, efficient, professional manner.
• Performs settlement procedures and balances cash drawer daily.
• Performs any other duties as may be assigned from time to time by management.

• Responsible for the key operational tasks in the branches she/he will support.
• Duties include but are not limited to the following:
  • Cash differences tracking and follow up on large differences
  • Performs settlement procedures and balances cash drawer daily.
  • Responsible for conducting monthly compliance audit checklists
  • Performs any other duties as may be assigned from time to time by management.

• Responsible for conducting and documenting all required audits including the following:
  • Cash drawers, cash recycler, vault, ATM’s, negotiable items
  • Communicate and reinforce changes in operational policies and procedures with team members.

Requirements

• High school diploma or equivalent.
• Must have good verbal and written communication skills, and basic computer skills.
• A sales and service oriented personality is a must as is a professional appearance.
• Possesses a genuine intention to work cooperatively with others.
• Providing excellent service to customers while supplying them with information on a variety of banking products that are suited to their individual needs.
• Duties performed require a high level of accuracy in cash handling and an expectation for cross-selling and up-selling products.

Work Environment

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk/hear (e.g., communicate or express oneself while exchanging information). This is largely a sedentary role; however, some filing is required. This would require the ability to lift files at least 25 pounds, open filing cabinets, bend or stand on a stool as necessary.

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.