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Concierge - On-Call

4 months ago

Reno, United States Revel Communities Full time
Job DescriptionJob DescriptionDescription:

Schedule Varies: day/evening/overnight


We are certain our passion for creating best-in-class senior living communities, resident experiences and team culture will inspire you and pave the way for an exciting career. The team is a friendly, dedicated, and passionate group working hard together toward shared goals


As a Concierge at Revel, you will be embarking on a dynamic career journey with opportunities for growth and advancement. You shine in the spotlight, as you are the first impression of the community You are passionate about creating a warm and welcoming atmosphere for residents and guests. You put the “service” in customer service. Residents see you as their “go to person” for providing information, resources and recommendations. You consistently go beyond our residents’ expectations. This opportunity is so much more than a front desk receptionist, you are partnering with team members and building relationships with our residents to create memorable experiences. YOU are a valued member of our Community


What you’ll be doing:

  • Embracing the Revel Culture Code in how you go about completing your work and in your interactions with others. We live and work by the culture code of: BE KIND|DON’T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN
  • Engaging with residents, families, guests and co-workers in a friendly and professional manner. BE KIND|BE YOU
  • Thriving in the challenges you are faced with daily, from answering calls, welcoming visitors, monitoring security and safety standards, sorting and distributing mail, and helping to coordinate rides, outings, and activities for residents. Never a dull moment, you are a “GO TO” for residents and team members BE KIND|DON’T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN
  • Creating a professional first impression of the community by ensuring the front entrance, lobby, reception areas and all common areas sparkle and WOW our guests and residents. This means light housekeeping tasks such sweeping, vacuuming, dusting and removing trash. OWN IT|DON’T SETTLE|BE YOU
  • Encouraging teamwork and collaboration through open communication with other Revel team members in your department and within other departments. BE GRATEFUL|BE BRAVE|BE YOU
  • Championing our residents’ expectations to ensure wild success. DON’T SETTLE|BE BRAVE|OWN IT|BE YOU



Requirements:

Your background:

  • Exceptional customer service (think “white glove”) experience within hospitality, senior living and/or related industry preferred. You excel in an environment where you have variety in your day to day activities.
  • Experience interacting with guests/residents, co-workers and the general public in a courteous and professional manner.
  • Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
  • Reasoning skills that include the ability to understand issues and process information for giving and receiving feedback and instructions. Proficiency communicating in English.
  • Proficiency with the use of computers, mobile devices (e.g., tablets, iPads), AV equipment/technology, and other office equipment (e.g., phones, scanners, copiers, fax machines, etc.) as well as possess familiarity with Microsoft Office Suite products including, but not limited to, Word, Excel, Outlook, etc.

COMPANY OVERVIEW

Revel Communities is committed to providing residents an extraordinary life experience at our senior living communities. As part of The Wolff Company, we draw on more than 70 years of real estate experience combined with deep expertise in hospitality, consumer experience and various aspects of residential living to support our residents’ well-being, foster genuine connections and celebrate their independence.


Our team uses a fresh perspective to challenge traditional approaches, drive innovation and deliver against extremely high standards to create transformative experiences for our residents and team members. We strive to ensure residents at our Revel Communities live happier, longer and healthier lives. Similarly, we are dedicated to creating a career experience that enriches the lives of our team members.


We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization


WHY REVEL?

At Revel Communities, perks mean much more than team activities. We support our team member’s growth and desire to live well-rounded lives; we offer opportunities for professional development. Revel Communities are also committed to our local neighborhoods; we partner with impactful nonprofits and volunteer regularly. We offer a competitive total rewards package, to full-time team members, including:

  • Sick time
  • On Demand Pay
  • Comfortable, cool uniforms
  • Complimentary meals & guest suite privileges
  • And more…