Client Access Representatives

4 weeks ago

Clearwater, United States Directions for Living Full time
Job DescriptionJob Description

Salary: $18.26/hour ($38,000 annually)

Do you envision working for a dynamic, mission-driven organization which supports the community while fostering an employee culture of appreciation and fun? If your answer is yes, than an employment opportunity at Directions for Living may be a great fit for you We offer an excellent salary and benefits package to include employer paid health insurance premiums for all full time employees, PTO and paid company holidays, 403b retirement, EAP, and year-round employee wellness and appreciation initiatives.

Position Summary:

We are seeking caring, compassionate, mission driven Client Access Representatives to include the following performing functions: reception, scheduling, coordinating multiple client appointments, and data entry. This position requires extensive telephone and face-to-face contact with clients and other providers, as well as assessing crises situations and routing emergency calls/situations to the proper personnel, quickly and efficiently.

Primary responsibilities include securing assessment paperwork for initial visits, explanation of services, coordination of client services including therapy, medical visits and groups, collection of client copayments, verification of insurance and telephone contact.

This position involves daily contact with customers on telephone and/or in person. Individuals must present well and have excellent customer service skills. Position is responsible for the following: securing assessment paperwork for initial visits, explanation of services, coordination of client services - including therapy, medical visits and groups, collection of client copayments, verification of insurance and telephone contact. Applicant must demonstrate effective working relationships with other departments and may be required to perform other duties as needed.

This exciting and challenging opportunity involves being an integral part of the front door of Directions for Living. This position will work to establish measures of excellence that will enhance the customer's experience.

EDUCATION EXPERIENCE/REQUIREMENTS:

  • High School Diploma or GED
  • Excellent customer service and people skills required
  • Initiative and willingness to learn a must
  • Working knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)

Directions for Living is an essential services provider. All Directions for Living employees must be willing and able to provide vital support and essential services to the people that we serve in the event of an emergency, pandemic or other disaster situation.


EOE/ADA/DFW

Smoke Free Campus

IND123

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