Sr. Slot Technician
3 weeks ago
Summary
The Senior Slot Technician is responsible for troubleshooting, repair, and maintenance of Gaming Devices Redemption, JXC and Recycler Kiosks and all related peripheral equipment including printers, bill validators, signs, networking systems and components. The Senior Slot Technician provides leadership and encouragement to Preventative Maintenance (PM Technicians and Slot Technicians, while effectively communicating and reporting to the Slot Technical Supervisor.
Duties/Responsibilities
- Communicate with all team members clearly and effectively.
- Provide leadership, guidance and training for PM Technicians and Slot Technicians.
- Stay current with new gaming platforms and products as well as assisting others in the learning process.
- Coordinate with and assist Slot Operations.
- Organize and prioritize work, meet deadlines, work with minimal supervision.
- Install, remove, relocate and conversion of gaming devices and kiosks.
- Install, configure and maintain progressive equipment and signs.
- Perform preventative maintenance on gaming devices, kiosks and signs.
- Perform firmware upgrades on gaming device peripherals (i.e., printers, validators).
- Troubleshoot, breakdown and repair of gaming devices as instructed.
- Troubleshoot, breakdown and repair of Redemption, JXC and Recycler Kiosks as instructed.
- Perform firmware upgrades on kiosks.
- Troubleshoot, breakdown of signs and LCD endcaps as instructed.
- Clear bill validator jams and perform emergency drops.
- Troubleshoot the Casino Management System.
- Investigate and verify any ticket issues.
- Run data cable (fiber optic/CAT 6) for gaming devices and kiosks.
- Ability to troubleshoot network switch configuration, error codes and communication issues.
- Verify gaming device signatures with Regulatory and Compliance.
- Maintain inventory of supplies needed to perform job function.
- Maintain personal tools and equipment necessary for position.
- Walk/stand and work 90% of shift and work in unfavorable conditions which can occasionally be hot and noisy.
- Operate a forklift, power tools, networking troubleshooting tools, electronic test equipment, and solder equipment.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
- At all times, team members are expected to exemplify the values of Commitment, Humility, Integrity, Respect and Passion.
- Perform special projects and other responsibilities, tasks, or duties as requested.
Education / Qualifications
- Must be at least 21 years of age.
- High School diploma or equivalent, required.
- Minimum two (2) years as a Slot Technician or equivalent technical expertise.
- Associates (AA/AS) or Bachelor’s Degree in Electronics, Computer Science, or any related field, considered a plus but not required.
- Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered.
- Possess strong motor skills and troubleshooting techniques, possess knowledge of all forms of gaming equipment, system components and Slot Department signage and strong organizational skills to function effectively under time constraints with particular attention to detail and quality of service.
- Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
- Ability to obtain and maintain forklift, power pallet jack and pallet jack certification within first 90 days of position or as facilitated by Slot Management.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
- 401k Plan
- Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
- Medical, Dental & Vision paid for the employee
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted Team member meal
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