Mobile Experience Coordinator/ Warranty Assistant(Not a Remote Position)

4 weeks ago

Christiansburg, United States Duncan Ford Lincoln Mazda Full time
Job DescriptionJob Description

GENERAL SUMMARY

Assists Service Manager with sending warranty batches to Warranty Administrator, also assist with answering warranty admin emails with corrections on warranty repair orders. Assists Service Writers with Remote Services, scheduling Pick up and Deliveries, scheduling Mobile Services, using Dealer resources to contact customer for appointment conformations and follow up calls once service has been provided.

Reports To:  Service Manager

(Not a Remote Position)

DUTIES AND RESPONSIBILITIES:

Achieving High Standards

Principal Duties and Responsibilities:

  • Greets all customers promptly, provides timely professional services.
  • Provides excellent customer service by listening to customer inquiries and requests and asking questions to ensure understanding of needs.
  • Ensures invoice totals are accurate.
  • Collect data of warranty and extended warranty invoices and fax or mail invoices to appropriate warranty companies for process of payment daily.
  • Collect and email warranty claims to Warranty Administration 
  • Daily matching of warranty payment received
  • Weekly reconciliation of Warranty Schedules
  • Submitting Extended Warranty Claims
  • Scheduling and managing Remote Experiences

.

Additional Duties and Responsibilities:

  • Sets up and maintains filing system for repair order hard copies to be filed daily.
  • Answers customer service calls.
  • Helps service advisors book repair orders as needed.
  • Submit and keep track of all Tow Tickets

Working Effectively With Others

Principal Duties and Responsibilities:

  • Builds productive working relationships, consults with others as necessary.
  • Has an approachable style; fosters open communication through active listening.
  • Takes initiative to help others as needed.

Additional Duties and Responsibilities:

  • Promotes cooperation and teamwork through actions.

Handling Pressure

Principal Duties and Responsibilities:

  • Follows up with customers regarding unpaid invoices.
  • Maintains composure in dealing with customers.

Additional Duties and Responsibilities:

  • Ensures receipts are consistent with repair order totals.
  • Refers customers who have additional questions about their repair order to the Service Advisor or other appropriate individual.

 

 

 

 

 

DUTIES AND RESPONSIBILITIES (continued):

Managing Complexity

Principal Duties and Responsibilities:

  • Coordinates with other dealership employees to provide service to customers.
  • Identifies and supports opportunities for methods/process improvement.

Additional Duties and Responsibilities:

  • Recommends improvements for the department.
  • Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
     

Applying the Basics

Principal Duties and Responsibilities:

  • Uses computer and other record keeping systems to manage information.
  • Completes invoices with required customer information.

Additional Duties and Responsibilities:

  • Verifies dollar amounts on invoice.

 

Understanding and Using Business Knowledge

Principal Duties and Responsibilities:

  • Provides customers with basic explanation of costs associated with service.
  • Follows dealership policies on accepting and processing payments.

Additional Duties and Responsibilities:

  • Assists in tracking extended warranty claims.
  • Participates in departmental and dealership wide meetings.

 

SKILL REQUIREMENTS

Skills required to perform principal/additional duties and responsibilities:

Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity.  This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting rather than passively waiting for direction, accomplishing tasks and showing concern for all aspects of the job as well as following ethical standards set by the company.

Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers.  This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, and using appropriate communication styles to persuade others to change their opinion.

Handling Pressure focuses on adapting to change, maintaining composure, and resolving conflicts.  This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining positive and professional attitude, understanding others “points of view” and analyzing all viewpoints objectively.

 

Responsible for other duties as assigned and/or required by business need.

 

Cashier, continued

SKILL REQUIREMENTS (continued)

Managing Complexity focuses on planning and prioritizing, analyzing problems, and making decisions.  This includes establishing priorities and organizing workload to accomplish goals and meet deadlines to support FIRTFT, customer handling, and business growth.

Applying the Basics focuses on referencing written information, applying basic math skills, using computers and technical systems, completing forms, and following safety procedures.  This includes processing information from tables, written text, and charts; executing practical math problems; using systems to input or access information; and completing paperwork so that all information is correctly recorded.

 

EDUCATION/CERTIFICATION REQUIREMENTS

Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above. 

  • High School degree or equivalent preferred

 

PHYSICAL REQUIREMENTS:                                  

  • Using computer to look up information and write up orders.

 

 

USUAL HOURS OF WORK

Monday - Friday

         7:45     a.m.      to                   5:30  p.m.

              One Hour Lunch Break

Note:  Break and lunch periods will be scheduled by supervisor based on work flow.

 

 

  • Temp REMOTE Creative Director

    2 weeks ago

    Christiansburg, United States A-Line Staffing Solutions Full time

    Job DescriptionJob Description100% REMOTE Creative Director, Digital PracticeRate: 85/hr on w-2Please note this is a 15 week temporary assignmentWork Schedule: Eastern Time Zone, Mon-Fri, 9am-5pmHours: 40 per weekMUST HAVE A PORTFOLIO LINKDescription:The Contract Creative Director, Digital Practice is a pivotal role leading the team responsible for major...

  • 70230-customer Experience Coor

    3 weeks ago

    Christiansburg, United States TJ Maxx Full time

    Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that...

  • Certified Nursing Assistant

    1 week ago

    Christiansburg, United States IntelyCare Full time

    Earn up to $34 an hour as a Certified Nursing Assistant (CNA) in and around Christiansburg, Virginia, while taking advantage of flexible schedules and the professional support of W2 employment. Nursing professionals at IntelyCare, which was founded by nurses, have the freedom to choose their own shifts at our partner facilities and to take time off without...

  • Certified Nursing Assistant

    2 weeks ago

    Christiansburg, United States IntelyCare Full time

    Earn up to $34 an hour as a Certified Nursing Assistant (CNA) in and around Christiansburg, Virginia, while taking advantage of flexible schedules and the professional support of W2 employment. Nursing professionals at IntelyCare, which was founded by nurses, have the freedom to choose their own shifts at our partner facilities and to take time off without...

  • Ford Senior Master Technician

    3 weeks ago

    Christiansburg, United States Duncan Ford Lincoln Mazda Full time

    Duncan Automotive Network is a family-owned organization that began in 1955. We take enormous pride in serving our community, and are incredibly passionate about the automotive industry. We invest in our employees and offer a fantastic culture, as well as ongoing training so team members can become experts in their respective roles.We're always seeking...

  • Ford Senior Master Technician

    2 weeks ago

    Christiansburg, United States Duncan Ford Lincoln Mazda Full time

    Duncan Automotive Network is a family-owned organization that began in 1955. We take enormous pride in serving our community, and are incredibly passionate about the automotive industry. We invest in our employees and offer a fantastic culture, as well as ongoing training so team members can become experts in their respective roles.We're always seeking...

  • Physician Assistant

    4 weeks ago

    Christiansburg, United States OrthoVirginia Full time

    Exempt/Non-Exempt OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, licensed Physician Assistant (PA) to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits,...

  • Front Desk Coordinator

    3 weeks ago

    Christiansburg, United States The Joint Corp. Full time

    Front Desk Coordinator - Christiansburg, VA Christiansburg, VA Part Time Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class...

  • Front Desk Coordinator

    2 weeks ago

    Christiansburg, United States The Joint Corp. Full time

    Front Desk Coordinator - Christiansburg, VA Christiansburg, VA Part Time Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class...

  • Perm - Physical Therapist (PT) #C-PT-8217967

    4 days ago

    Christiansburg, United States AdeIphi MedicaI Staffing Full time

    Summary:Ref #: C-PT-8217967Profession: Physical Therapist (PT)Job Type: Full-timeLocation: Independence, VAStart Date: ASAPSchedule:, 8A-4:30PRequirements:Valid Physical Therapy license in the practicing state(s) or proof of eligibility.Master�s degree in Physical Therapy, or Master�s degree in a related field plus a Bachelor's degree in Physical...

  • Perm - Physical Therapist (PT) #C-PT-8217967

    2 days ago

    Christiansburg, United States AdeIphi MedicaI Staffing Full time

    Summary:Ref #: C-PT-8217967Profession: Physical Therapist (PT)Job Type: Full-timeLocation: Independence, VAStart Date: ASAPSchedule: 8A-4:30PRequirements:Valid Physical Therapy license in the practicing state(s) or proof of eligibility.Master's degree in Physical Therapy, or Master's degree in a related field plus a Bachelor's degree in Physical Therapy, or...

  • Now Hiring

    3 weeks ago

    Christiansburg, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years school psychologist experience required.Sunbelt has an open position for a school Psychiatrist in the Christiansburg, VAarea, and is urgently hiring. If you're loo to step into a new job and meet the requirements, this may be the right onefor you!Job Requirements:Valid VirginiaStatePsychLicenseMust have...

  • Administrative Assistant

    3 weeks ago

    Christiansburg, United States New River Community Action, Inc. Full time

    Job DescriptionJob DescriptionDescription:General Description:The Administrative Assistant performs a wide range of administrative and office support activities for the Housing Specialist to facilitate the efficient operation of the Housing Choice Voucher Program and office. Requirements:Duties and Responsibilities:Answers, screens, transfers, and documents...

  • Administrative Assistant

    2 weeks ago

    Christiansburg, United States New River Community Action, Inc. Full time

    Job DescriptionJob DescriptionDescription:General Description:The Administrative Assistant performs a wide range of administrative and office support activities for the Housing Specialist to facilitate the efficient operation of the Housing Choice Voucher Program and office. Requirements:Duties and Responsibilities:Answers, screens, transfers, and documents...

  • Display Associate

    3 weeks ago

    Christiansburg, United States Signature Retail Services, Inc. Full time

    Are you looking for a way to earn consistent additional income with the coolest part-time gig? Well, we have the perfect opportunity for you! Signature Retail Services is currently seeking a part-time Merchandise Display Coordinator to join our dynamic team. We offer a flexible schedule based on your availability. You can expect to earn $16 - $18 per hour ,...

  • Display Associate

    2 weeks ago

    Christiansburg, United States Signature Retail Services, Inc. Full time

    Are you looking for a way to earn consistent additional income with the coolest part-time gig? Well, we have the perfect opportunity for you! Signature Retail Services is currently seeking a part-time Merchandise Display Coordinator to join our dynamic team. We offer a flexible schedule based on your availability. You can expect to earn $16 - $18 per hour ,...

  • Customer Experience Manager FT

    1 week ago

    Christiansburg, United States Michaels Full time

    Store - CHRISTIANSBURG, VAQue ferez-vous? Offrir une expérience de magasinage centrée sur la clientèle en gérant et en obtenant une exploitation de l’aire des caisses efficace et en respectant les attentes. Diriger les processus omnicanaux. Maintenir les normes de rangement du magasin pour tenir nos promesses de marque. Offrir un service à la...

  • Front Desk Coordinator

    3 weeks ago

    Christiansburg, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint...

  • Front Desk Coordinator

    2 weeks ago

    Christiansburg, United States The Joint Chiropractic Full time

    Job DescriptionJob DescriptionAre you looking for a company you can grow your career with and advance in?Are you goal oriented, self-motivated & proactive by nature?Do you have a passion for health and wellness and love sales?If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint...

  • Registered Nurse Home Health Case Manager

    4 weeks ago

    Christiansburg, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line Staffing is now hiring Registered Nurse Home Health Case Manager!  The Registered Nurse Case Manager would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.RN Home Health Case Manager CompensationThe pay for this position is $45/hr based on experience,...