Current jobs related to Billing Analyst - Hicksville - First Advantage

Job DescriptionJob DescriptionAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
We are seeking a Product Owner to be accountable for the full end to end lifecycle of portfolio of products, specifically for new strategic clients including vision, charter, planning, requirements, stories, development, testing, integration (FA or partner systems), deployment, usage, adoption, client satisfaction and continuous improvement.

What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

Who You Are:

• You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
• As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
• An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

What You'll Do 
A successful Billing Analyst will be responsible for analyzing billing and vendor payment-related tasks, responding to customer inquiries, and resolving issues through our ticketing system. This role requires proficiency in navigating various systems to retrieve and analyze data, as well as excellent communication skills to provide clear and concise responses to customers.
 
Billing Analysis:

• Review and analyze customer billing statements to identify discrepancies or unusual charges.
• Investigate and resolve billing issues by coordinating with internal departments and external vendors.
• Ensure accuracy and completeness of billing data in various systems.

Vendor Payment Analysis:

• Monitor and analyze vendor payments to ensure timely and accurate processing.
• Address and resolve payment discrepancies by liaising with vendors and internal teams.
• Maintain accurate records of vendor transactions and communications.

Customer Support:

• Respond to customer inquiries and support tickets related to billing and payments in a professional and timely manner.
• Provide detailed explanations and resolutions to customers regarding their accounts, billing issues, and payment status.
• Escalate complex issues to appropriate departments or supervisors as needed.

System Navigation:

• Utilize various software systems and databases to retrieve, analyze, and update billing and payment information.
• Maintain a thorough understanding of the systems used for billing and vendor payments.

Reporting and Documentation:

• Prepare regular reports on billing and payment activities, highlighting any issues or trends.
• Document all customer interactions and resolutions in the ticketing system.

What you’ll need to be successful
Minimum of 4 years of experience in billing, accounts payable, or a related field. Minimum High School Diploma/GED. Preferred A.S or B.A degree in accounting, finance, or related field.

• Strong analytical and problem-solving skills.
• Proficiency in using financial software and databases.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• High level of attention to detail and accuracy.
• Familiarity with ticketing systems (e.g., HubSpot, Salesforce, Zendesk, Freshdesk) and financial software (e.g., QuickBooks, Oracle) is a plus.

Personal Attributes:

• Professional demeanor and customer-focused attitude.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to handle confidential information.

Working Conditions:

• This is a full-time remote position.
• Standard office hours with occasional need for extended hours during peak periods.
• Standard office hours will encompass US Eastern Standard Time Zone.

Why First Advantage is Your Next Big Career Move  
First Advantage is going through a technology transformation We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:

• Ability to work remotely
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)  
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays   
• Access to new tech and growth opportunities, and leaders who want to see you succeed

What Are You Waiting For? Apply Today
You have learned a little about us today – we want to learn about you If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now

United States Equal Opportunity Employment:
First Advantage is proud to remove barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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