Server

POSITION DESCRIPTION SUMMARY

Responsible for providing food and beverage STAR Service to Members/Guest ensuring satisfaction, Member retention, and coordinating with the other Club departments. Consistently display the 3 Steps of Service at all opportunities to provide service.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

1. Maintaining ClubCorp service standards as outlined in the F&B Service training program at high standards

2. Responsible for the service of food and beverage to the Members and guests, adhering to the ClubCorp standards of service.

3. Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.

4. Accurately execute Member/guest orders and requests in an attentive and timely fashion.

5. Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home.

6. Responsible for seeing that daily assignments, cleanliness and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.)

7. Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

8. Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

9. Responsible for the completion of additional duties as assigned periodically by the F&B Director, Service Director, Private Events Director, etc.

10. Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.

11. Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed.

OTHER ACCOUNTABILITIES

1. Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

3. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.

4. Responsible for attendance at all Service Training Meetings as requested.

5. Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.

6. Attendance at daily line-up and participating as requested.

7. Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.

OTHER ACCOUNTABILITIES

1. Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

2. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

3. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.

4. Responsible for attendance at all Service Training Meetings as requested.

5. Follow all service department, club and corporate guidelines and policies as instructed by supervisor, policies and manuals.

6. Attendance at daily line-up and participating as requested.

7. Wearing a CLEAN and neat uniform that follows ClubCorp and your property uniform standards daily.

REPORTING RELATIONSHIPS

1. Reports Directly To: F&B Director/Service Director/Banquet Manager

2. Also Works For: General Manager, Private Event Director, Captain

3. Other Positions Reporting To This Supervisor: Busperson

4. Directly Supervises: N/A

5. Indirectly Supervises: N/A

DIMENSIONS

WORK EXPERIENCE: Previous F&B experience preferred

EDUCATION: High School Diploma preferred

CERTIFICATION/LICENSE completion of F&B Service Training Certification and alcohol and food safety awareness certified, including and State/City required certifications

BUDGET CONTROL/RESPONSIBILITY: n/a

SECURITY/CONFIDENTIALITY: n/a

TRAINING: F&B Service Training certified.

PERFORMANCE STANDARDS: Excellent communication skills and articulate speech. Ability to follow instructions well

WORKING CONDITIONS/ENVIRONMENT: Indoors and in some cases, outdoors

POSITION REQUIREMENTS FORM

1. In a workday, this position requires the following activities:

Activity

No. of Hours per day

INTERMITTENT or CONSTANT

(occurs at various (occurs without a break)

intervals)

a.

Sit

Minimal

Intermittent

b.

Stand

Length of shift

Constant

c.

Walk

Length of shift

Constant

d.

Drive

0

Intermittent

2. This position also requires the following activities:

NEVER or OCCASIONALLY or FREQUENTLY

(1/3 of the day or less) (more than 1/3 of the day)

a.

Squatting

Occasionally

b.

Bending

Frequently

c.

Kneeling

Occasionally

d.

Reaching

Occasionally

e.

Twisting

Occasionally

f.

Crawling

Occasionally

g

Ladder Climbing

Occasionally

h

Stair Climbing

Frequently

i.

Type of Other Climbing:

Never

j.

Walking on rough ground

Occasionally

k.

Exposure to temperature changes

Occasionally

l.

Exposure to dust, fumes or gases

Occasionally

m.

Being near moving machinery

Occasionally

n.

Working from heights

Occasionally

o.

Cleaning/Scrubbing

Occasionally

3. This position requires lifting, carrying, pushing, or pulling:

Max. Weight Lifted Occasionally
Above 100 lbs

State Weight Lifted if above 100 pounds.
150

Max. Weight Lifted Frequently
11 - 24 lbs

State Weight Lifted if above 100 pounds.
0

Max. Weight Carried Occasionally
Above 100 lbs

State Weight Carried if above 100 pounds
150

Max. Weight Carried Frequently

11 - 24 lbs

State Weight Carried if above 100 pounds.
0

Max. Weight Pushed Occasionally
Above 100 lbs

State Weight Pushed if above 100 pounds.
200

Max. Weight Pushed Frequently
11 - 24 lbs

State Weight Pushed if above 100 pounds.
0

Max. Weight Pulled Occasionally
Above 100 lbs

State Weight Pulled if above 100 pounds.
200

Max. Weight Pulled Frequently
11 - 24 lbs

State Weight Pulled if above 100 pounds.
0

4. This position requires the following:

NEVER or OCCASIONALLY or FREQUENTLY

(1/3 of the day or less) (more than 1/3 of the day)

a.

Dialing

Occasionally

b.

Collating

Occasionally

c.

Filing

Occasionally

d.

Opening/Closing

Occasionally

e.

Sorting

Occasionally

f.

Stamping

Occasionally

g

Stapling

Occasionally

h

Folding/Unfolding

Frequently

i.

Inserting/Removing

Occasionally

5. Primary tools/equipment used in this position and approximate weight:
1. Trays (2 - 60 lbs.)
2. Table Crumber
3. Black Lighter
4. Wine Knife

6. Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including evenings, weekends and/or holidays