Road Home Case Coach

1 month ago

Chicago, United States SER Metro-Detroit Full time
Job DescriptionJob Description

POSITION TITLE: Road Home Case Coach

REPORTS TO: Co-Director

SUMMARY: The Career coach will coordinate outreach, training, support services, and paid work experience to participants who have experience recent involvement with the criminal court system and/or incarceration.

Through mentoring, advocacy, communication and resource navigation, the Case Career will promote equity and cost-effective reintegration processes that will help find services needed and monitor progress through the completion of a service plan and progress report. Services include but are not limited to: connecting Participants with additional critical resources, such as mental health care, medical care, legal se8rvices, victim’s rights and/or compensation, interpretation services, immigration services, workforce development and financial education. Emotional support navigating the criminal justice system, including police departments, legal services, and the courts.

DUTIES AND RESPONSIBILITIES

  1. Adheres to the mission of Central States SER
  2. Conducting intake in a professional manner that reflects emotional and cultural awareness
  3. Collecting and recording accurate information using Career connect
  4. Compile and maintain accurate records in our database to monitor the program's progress, including case notes on well-being check-ins, acclimation, personal action plans, milestone achievements, attendance records, class progress, and employment verification.
  5. Protect and maintain individuals’ privacy and confidentiality
  6. Identify and refer participants to community resources, including housing, wrap-around services for mental health and substance use treatment, public benefits, healthcare, etc.
  7. Serve as an advocate for the participants to community organizations (i.e. transitional living facilities, parole officer) and family to ensure networks of support are communicating in a productive manner.
  8. Communicate and provide the Reentry Coordinator with progress reports, challenges and new goals of each participant in their monthly meetings
  9. Build partnerships, utilize existing partnerships, and liaise with other organizations and employers working on reentry efforts.
  10. Communicate with participants to do wellness check-ins and progress updates on personal action plans.
  11. Arrange a regular schedule for communication and follow-ups to encourage the building of relationships with Participants and ensure the completion of service plans
  12. Utilize motivational interviewing practices to engage and retain Participants through the completion of their service plans
  13. Compile and maintain accurate records in our database to monitor the program's progress, including case notes on well-being check-ins, acclimation, personal action plans, milestone achievements, attendance records, class progress, and employment verification.
  14. Maintains current knowledge in the field through designated training, coursework, seminars and workshops as determined by program needs.
  15. Contributes with other organization to organize referrals and service coordination
  16. Ensures that program design and implementation processes are followed.
  17. Conducts out and recruitment to meet program goals
  18. Performs other related duties as assigned

OTHER JOB DUTIES:

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

JOB REQUIREMENTS:

  1. A High School Diploma or GED is required, but College-level education is preferred
  2. Required experience in dealing with justice-involved individuals, those incarcerated, judicial processed, and hard-to-serve populations.
  3. Proficiency in utilizing Windows Operating system and performing data entry; previous experience in CRM software is an additional benefit
  4. Advanced proficiency in English is required, bilingual Spanish proficiency is preferred
  5. Proficiency in MS Word, Excel, and Outlook Express, as well as data entry
  6. Ability to comply with regulations and communicate official information in an appropriate manner
  7. Advanced ability to coordinate efforts, facilitate integration, and maintain records
  8. Exceptional organizational skills and sound judgment
  9. Excellent interpersonal skills to assist distressed individuals from different cultural backgrounds

Equal Employment Opportunity Employer

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