The Front Desk Customer Service staff will greet and assist all members, guests and program participants. They will interact with the members and uphold the member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guests.

Scope and Responsibilities:

• Greet and welcome members.
• Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. Membership Director, Program Director, etc) when necessary.
• Handle member requests and questions; problem solving. Gather and record member data in member profiles.
• Facilitate member to member engagement.
• Maintain cleanliness and organization of front desk area and lobby.
• Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
• Prepares member records and issues membership ID cards and handles registration/enrollment transactions.
• Assist with membership business and administrative tasks.
• Support the YMCA’s mission and center operations, as needed.
• Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
• Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures.
• Report any suspicious behavior and violations of policy and procedures to your supervisor.
• We have several positions/shifts available - hours will vary.

Requirements:

• Must have a basic knowledge of computers and data entry.
• Strong interpersonal skills with the ability to build rapport and credibility quickly.
• Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment.
• Must have excellent written and verbal communications skills.