Dispatcher

3 months ago

Maywood, United States Lakeshore Recycling Systems, LLC Full time
Job DescriptionJob Description

The Company

LRS is the industry leader in providing innovative and environmentally responsibly waste and recycling solutions. Our team delivers exceptional service and value through relentless commitment to customer satisfaction and preservation of the environment. Through our safe and innovative approach to waste diversion, LRS thrives on the passion and innovation of our employees to preserve and sustain the beauty of the towns, neighborhoods and communities that we serve.

We are excited to hire candidates that align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining the way the world views waste.

Live Safety ● Serve With Passion● Innovate Relentlessly ● Engage With Integrity

Build Community ● Be Accountable


Position Title and Summary

The Dispatcher is responsible for providing an outstanding customer experience while managing the customer’s needs in a timely, effective manner. Each dispatcher is assigned an area zone and is required to prioritize calls by requested times, size of customer, and customer need. You will be directly responsible to ensure work is being done in the most efficient way possible while driving productivity to meet goals set by management.

Reports To

Operations Supervisor

Responsibilities

  • Answer and assist every ETA call that comes into the dispatch center while keeping our customer experience top notch
  • Route and send daily orders into the system to the driver’s route while maintaining communication throughout the day with the driver
  • Keep an upbeat and positive attitude throughout the day in the midst of heavy phone volume with drivers
  • Work a Saturday rotation as instructed by management
  • Enter customer issues into the system for management to review
  • Report damage and/or accidents to roll-off operations manager

Qualifications / Knowledge / Critical Skills

  • Ability to multi-task
  • Strong written and verbal communication skills
  • Task oriented
  • Upbeat and energized to complete tasks with a positive attitude
  • Waste industry experience preferred but not required
  • General industry knowledge preferred but not required
  • Good general computer knowledge and typing skills
  • Must work well under pressure
  • Fluency in Spanish is a plus

Physical Demands / Environmental Factors

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • Occasionally required to stand and walk
  • Must frequently lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
  • Some regional travel required

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Lakeshore Recycling Systems is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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