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Service Technician

2 months ago

Waverly, United States Dale Howard Auto Center Full time
Job DescriptionJob DescriptionSalary: $14-16/hr DOE

Are you a recent graduate with a passion for automotive technology? Or are you a current technician simply looking for a change? Our dealership is looking for entry-level technicians who are hungry to develop their skills and progress within our dynamic team.  We offer training and a full-benefits package


Purpose of the Position:


Provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to quality and time standards set by the dealership.  


Essential Job Functions:


  • Completes service and repair assignments correctly, to pass quality inspections or test drives, while documenting all steps involved in this process
  • Actively listens to concerns, takes action to respond to others needs
  • Promotes dealership by presenting professional image, positive attitude, and clean work area
  • Promotes a productive working relationship with others
  • Speaks clearly, concisely and effectively
  • Make all decisions and performs all actions in adherence to our dealerships core values of authentic, driven, opportunity, giving back and being a team player
  • Maintain production levels set by service management
  • Maintain manufacturer specific training certification levels set by management


Daily Tasks:


  • Be at work station ready to start work at assigned time
  • Use dealer management system to track and document repairs
  • Complete multi-point inspection on every vehicle.
  • Test drive vehicles to verify customers concern and repair
  • Record all required diagnostic codes / measurements / information
  • Access repair information on manufacturer and other websites as required
  • Utilize technical assistance and other resources to diagnose vehicle
  • Perform accurate detailed vehicle diagnosis
  • Print and attach any supporting documents used to repair order
  • Work with parts personnel to obtain part pricing and availability
  • Repair vehicle using established acceptable repair procedures in a timely manner
  • Maintain cleanliness of customers vehicle
  • Maintain organization and cleanliness of work area and dealer owned equipment
  • Assist other technicians when required
  • Completes repair orders within specified time frame as directed
  • Notifies Shop Foreman and or Service Advisor if delays are expected


Physical Requirements:


  • Moving about the dealership to complete auto service and repair
  • Using hand and/or power tools and equipment consistent with industry standards
  • Standing for 6 to 9 hours in a shift
  • Normal color vision and depth perception. Visual acuity correctable to 20/20
  • Ability to read information from printed sources and computer screens
  • Frequent bending, stretching, lifting, reaching, and climbing
  • Utilizing physical and manual dexterity, repetitive hand movements
  • Lifting up to 70 lbs unassisted. Assisting other employees to lift heavier objects


Working Conditions:


  • Noise
  • Vibration
  • Paint
  • Dust
  • Exhaust fumes
  • Other hazardous and non-hazardous materials


Qualifications:


  • High school diploma or the equivalent 
  • Ability to read and comprehend instructions and information
  • Valid driver’s license and acceptable driving record
  • Maintains certifications or licenses required by state law
  • Maintains certifications or training completion as required by vehicle manufacturer
  • Completion of technical school or other form of instruction or training
  • Owns tools required to perform repairs and services


Skill Requirements:


  • Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details.  This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
  • Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers.  This includes being aware of the impact of one’s own behavior on others, using active listening skills  to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
  • Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking.  This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
  • Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions.  This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
  • Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems.  This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
  • Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations.  This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services.  This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and driveability equipment, to perform the job.  Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.