Technical Support Specialist

2 weeks ago

Jericho, United States Valor PayTech Full time
Job DescriptionJob Description

Valor payment gateway is an innovative, advanced and secured do-all solution for ISOs, Merchants and new Business Owners. We are seeking a Technical Support Specialist to assist customers by providing product and service information and resolving technical issues.

Job Responsibilities:

  • All technical support of company products and services provided to current and potential customers

  • Program and Deploy Merchant Terminals and Software

  • Provide frontline customer support, including hardware/software troubleshooting and diagnosis

  • Multitask merchant requests and product issues with a sense of urgency

  • Establish and maintain relationships with merchants.

Requirements and Qualifications:

  • 2+ years' customer service experience providing technical support required
  • Bachelor's Degree in related field or High School Diploma with equivalent experience

  • Previous payment industry technical support experience is a plus - knowledge of POS (point of sale) industry hardware, software, and procurement

  • Related experience in the computer technical support field, onsite technician experience a plus

  • Proficient in Microsoft Excel and Outlook required

  • Proven ability to work in a fast-paced and dynamic environment

  • Must be able to adapt and learn new skills in a fast-paced industry

  • Excellent communication both oral and written

  • Self-motivated, team player, detail-oriented, and well-organized;

  • Passion for technology and desire to solve problem

  • Learn and utilize software programs quickly and efficiently

  • Superior problem-solving and troubleshooting skills

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