BMW Junior Fitment Expert

Are you fueled by the roar of engines and the thrill of a fast-paced business environment? Are you the go-to person among your friends for advice on fine-tuning their BMWs and enhancing performance? If you're a motorsport aficionado with a knack for connecting with enthusiasts and a passion for all things BMW, then we have an exciting opportunity for you Apex Wheels is on the search for a dynamic individual to join our team of Fitment Experts.

In this role, you'll be delving into the heart of the BMW market, assisting enthusiasts in optimizing their vehicles for maximum performance. Your expertise in motorsports fundamentals, including modifying wheels and tires, will be put to the test as you engage with customers seeking advice on enhancing their BMW driving experience. Whether it's discussing suspension upgrades, brake configurations, or tire selections to complement Apex wheels, you'll be the trusted advisor guiding BMW enthusiasts toward their ideal setup.

You’ll work under the tutelage of our Senior Fitment Expert, who is our foremost expert on all things BMW. You’ll take on the day-to-day duties of the role so that our Senior Fitment Expert can focus on mentoring and supporting other Fitment Experts in their unique markets.

There are no cold calls or sleazy sales techniques here, so you don’t need extensive sales experience. We’re enthusiasts first and foremost. Your objective is to create interesting educational content for customers who are learning or looking for information about general fitments and wheel and tire 101. Your work will make it easier for customers to make a buying decision, make technical info easy to digest, to decrease response times, support our BMW market, and sometimes provide support into other markets as well. You’ll be having conversations about vehicle setups, tires, suspension, brakes, alignments, and the other variables that affect a car’s performance, so you shouldn’t be lost when a customer asks about the difference between camber, caster, and toe. You should have a fundamental understanding of wheel and tire fitments and vehicle modifications, but we’ll teach you the rest.

This is a customer-facing position and so you must be comfortable consistently answering emails, talking on the phone, posting on forums and Facebook groups, and helping with internal projects to expand our education resources. This position is fully remote, with a few trips a year to Pleasanton, CA for team building events.

How to apply: Tell us about your love for BMWs or another vehicle make to help us understand what type of enthusiast you are. Then, tell us how your past experiences have prepared you to take on this position.

Responsibilities:

• Master wheel and tire fitments specific to BMW models, ensuring optimal performance and aesthetic appeal and provide support to a variety of other markets.
• Establish a baseline knowledge of wheel and tire fitments within other markets, to support the broader Fitment Expert team.
• Liaise with the customer experience team to address any order-related issues promptly and effectively.
• Collaborate with the manager to communicate quality concerns and uphold product standards.
• Curate and develop comprehensive technical articles and educational resources tailored to the BMW market.
• Proactively escalate customer concerns to ensure timely resolution and satisfaction.
• Manage and organize content within our content management system (CMS) for easy accessibility.
• Provide customers with insightful product education and personalized recommendations for wheels, tires, suspension, brakes, and fitment.
• Respond to customer inquiries and fitment questions with clarity and expertise.
• Collaborate with the social media team to share customer-generated content and engage with the BMW community.
• Utilize CRM tools to track and process customer interactions, ensuring efficient resolution and follow-up.

Requirements

Qualifications

• Highly skilled in providing customer service via email, phone, social media, and other tools.
• Articulate with extremely clear written and verbal communication skills. Grammar fanatics encouraged to apply.
• Skilled in creative and technical writing. Examples of your blog posts, DIY threads, and articles are a huge plus.
• Proficient in Google Suite, MS Office, Mac OS and has experience interacting via online forums. Experience with Zendesk or other ticketing systems is a plus.
• Equipped with marketing street smarts so that all public communication represents the brand’s standards.
• Has a fundamental understanding and is passionate about high performance cars and driving, and willing to spread that passion through education.
• Demonstrable passion and experience with high-performance cars, particularly BMW models, and a commitment to sharing that passion through education.
• Familiarity & active participation with track days, autocross, or competitive events is a plus.

Benefits

• Full-time position $19 - 25 per hour but flexible for a rock star.

• 100% Apex paid employee Medical, dental, and vision benefits with buy-up options.
• Company contributions towards dependant medical benefits.
• 401k with employer matching after 6 months.
• Accrue 2 weeks of vacation in your first year, with increases as you grow and at key anniversaries.
• Paid sick leave.
• Paid holidays.
• Support your track addiction with reimbursements for HPDE and autocross event registration fees.
• Eligibility for the SEMA college grant and loan forgiveness program.
• Casual in-office dress environment where T-shirts, jeans, and shorts are welcome.
• Employee discounts and freebies on APEX products and schwag.