Fire Alarm Non-Compliance Coordinator
4 weeks ago
About the Company
Guardian Fire Protection Services has been an industry leader for fire protection services in the Maryland, Virginia, and Washington, DC area for over 40 years. We are based in Rockville, MD and have an excellent team of nearly 100 employees who are responsible for the design, installation, and inspection of fire alarms, sprinkler systems, kitchen fire suppression systems, fire extinguishers, and kitchen hood/duct systems. We have an extensive customer base with over 10,000 fire systems that we perform recurring inspection and repair services throughout the region. Our company is continually growing through its internal sales and marketing activities, strong reputation, and business acquisitions.
About The Position
Guardian is hiring a Compliance Specialist that will work closely with the Fire Alarm division of our company to provide repair estimates for all non-compliance deficiency items discovered during the inspection and other repairs as needed. You will be required to follow up with our customers to seek approval for the repairs as well as to explain the details and reason for the repairs to our customers. This is a very important and essential role in our company and the ideal candidate will have to be very well organized, be goal oriented and have excellent communication skills.
Training
The company will provide training on the design and full functionality of Fire Alarm Systems. It is a requirement in this position to have a complete understanding of how the systems function and that they are designed per manufacturer and NFPA specifications.
Salary is hourly and based on experience
Potential Quarterly Bonuses
Responsibilities
- Review inspection reports and non-compliance documentation to thoroughly understand the deficiency.
- Prepare quotes for the proper repair, replacement or system upgrade required to provide proper fire protection.
- Contact customers to thoroughly explain the repair quote and why it is needed to bring their fire system into code compliance and ultimately get the customers written approval to complete the repair.
- Ensure that all non-compliances are reported to customers and quoted within a specified time so that the company is protected from liability exposure related to the deficiency and customers are aware of the life safety risk.
Qualifications
- Excellent verbal, written and customer service skills.
- Prior experience in a commercial services company preferred, but not required.
- Must learn the design and functionality of Restaurant Kitchen Fire Suppression systems.
- Be extremely organized and very detailed in your work.
- Ability to work well under pressure and with multiple co-workers to answer questions, speak to customers and ensure timely responses are given.
- Must communicate very well with co-workers and customers, especially in writing very detailed explanations of the necessary repairs.
- Must have a successful history of developing relationships with customers.
- Proven ability to oversee an essential business function and meet goals/deadlines.
- Must be goal oriented and highly motivated to meet department objectives and process and sell as many repair quotes as possible.
- Bachelor's degree in business or marketing field preferred, but not required.
Benefits
- 401K with a company match
- Medical, Dental and Vision Insurance
- Company paid Short Term Disability
- Company paid Long Term Disability
- Company paid Life and AD&D insurance
- Pre-tax accounts for health and dependent care
- Aflac
- Vacation and Personal time
- Paid holidays
- Tuition Reimbursement
No phone calls please.
Guardian Fire Protection Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
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