A/R Specialist

This position is responsible for the day-to-day management of several accounts receivable accounts with current customers. This role is responsible for invoice follow-up with customers on overdue accounts, providing exceptional customer service for our association clients, and assisting in managing account balances. The ideal candidate must be able to work in a team environment.

Key Responsibilities

• Ensures collections are made on a timely basis, primarily through reminder phone calls and manual email reminders.
• Liaises with Accounting Manager to resolve concerns.
• Processing and documentation of adjustments, including write-offs, transfers, and charge backs across several platforms.
• Provides additional information to client to facilitate collection.
• Submits a revised invoice to the client, as required.
• Supplies W9 forms to customers as requested.
• Internal and external communication and service by working with Sales Reps to request information as needed to resolve account issues.
• Audit accounts to identify accuracy of cash posting on assigned accounts.
• May conduct research to resolve account issues.
• Assist with special projects as needed.

Requirements

• Prior experience in business-to-business Accounts Receivable and/or collection department is preferred, but not required.
• Experience with High Radius Deductions Application preferred, but not required.
• Experience with customer chargeback portals preferred.
• Experience with bookkeeping, accounts receivable or similar administrative responsibilities will be considered in lieu of preferred experience noted above.
• Demonstrated ability to use computers for data entry, word processing, etc.
• Experience with SAP or similar accounting systems preferred.
• Experience with Microsoft Excel preferred.
• Strong interpersonal & communication skills with the ability to communicate with people of all levels of the organization professionally.
• Possess negotiation and problem-solving skills
• Must work well in a team environment
• Very well organized and the ability to multi-task

Benefits
- Full-time (40 hours M-F)
- Salary $21-23 per hour
- Health Care Plan (Medical, Dental, & Vision)
- Paid Time Off (Vacation, Sick, & Public Holidays)
- 401K - Training & Development