IT Specialist

The Company  

Ultimate Technologies Group (UTG) is a family-owned audio-visual technology company founded in 2017 headquartered in Fishers, IN. We are past the start-up phase and focused on scaling rapidly by adding growth channels and new capabilities. UTG offers organizations of all sizes (Fortune 500 to SMB) across the globe the latest high-performing commercial audio-visual technology. We focus on making virtual hybrid communication easy and consistent and helping organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers’ sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%  

Company Culture Components

UTG has been recognized as a Best Place to Work for 6 years in a row Our culture is unique, focused on our values of constant experimentation, everyone acting like an owner (because they are), clear transparent communication, and providing a motivating environment where all team members can grow to their full potential.  Every team member is supported with ownership/stock in UTG, performance-based above-market pay, full benefits, and many more perks.

• Earned Best Places to Work 6 consecutive years 
• Annual increases & bonuses
• 80% of promotions are from within 
• Employee = Owner
• Summer party
• Fall camping trip 
• Service day
• Semi-casual attire
• Flexible schedules

The Role

The IT Specialist oversees setting up, managing and troubleshooting the technology systems that UTG uses to maintain computer and software networks. Their duties include responding to hardware problems, updating system software, and tracking the data and communications used on their network.

Responsibilities

• Review diagnostics and assess the functionality and efficiency of systems
• Implement security measures
• Monitor security certificates and company compliance of requirements
• Offer technical support to company staff and troubleshoot computer problems
• Install and update company software and hardware as needed
• Anticipate and report the cost of replacing or updating computer items
• Troubleshoot any employee IT-related issues
• Prepare and set-up new hire technology equipment, as needed
• Respond to client IT support requests

Criteria 

Must-Haves

• 1+ years IT experience

Nice-to-Haves

• Bachelor's degree
• Customer service experience

Soft Skills

• Problem-solving
• Critical thinking
• Prioritization skills

Please take a moment to apply if you feel this is a good fit for you