Connect Customer Liaison

4 days ago

Saint Cloud, United States New Flyer Full time
Job DescriptionJob Description

Connect Customer Liaison

New Flyer is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

As a key member of our Smart Bus Technology team, you will be a focal point for customer projects, questions or concerns. This will include interaction with customers, deep understanding of their operating environment and needs, expert use of the New Flyer Connect system and New Flyer Connect Studio, and project management.

WHAT YOU WILL DO:

  • Manage Smart Bus Technology projects, including keeping and reporting on the status of tasks.
  • Acquire and maintain an expert command of NFI Connect, including a good understanding of the system’s capabilities and limitations and how they compare to competitive products in use or evaluation by the customers in their portfolio.
  • Specialize in customer-unique operating conditions, fleet problems, and projects, and assist customers in expressing their needs and creating specifications for projects related to NFI Connect.
  • Monitor the status and performance of customer vehicles and coordinate with specialized company personnel and vendors to provide timely and accurate answers related to their vehicles’ performance and health.
  • Maintain daily or weekly contact with customer and Regional Product Support Managers, preparing and delivering weekly progress and performance reports.
  • Assist in OTA Software campaigns and CAN log retrieval efforts.
  • Develop and maintain expert knowledge about geofencing applications and assist in their planning, testing, implementation and ongoing operation.
  • In conjunction with the NFI Connect Business Development Specialist, deliver training, prepare diagnostic aids and promote system usage at its full capacity.
  • Provide input & support to Production, Quality Assurance, Customer Service Support, and other departments as required and assist in ensuring that installation and configuration of the system are complete before the test drive at the plant and remain current after delivery for customers in their portfolio.
  • Maintain customer communication log and scorecard.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Post-secondary education in business, engineering or related discipline with relevant work experience.
  • Commitment to customer satisfaction through building and maintaining strong customer relationships.
  • Superior verbal and written communication skills and effective interpersonal skills
  • Adept with Microsoft Office.
  • Ability to read and interpret blueprints and technical specifications.
  • Strong organizational, problem-solving, and time-management skills.
  • Ability to perform efficiently and effectively within a team environment and to work independently as required.
  • Experience with IoT, connected vehicles and IT network technology would be considered an asset.
  • Basic knowledge of transit and coach electrical architecture and networks would be considered an asset.

Up to 20% of travel is required in this position.

WHY JOIN OUR TEAM:

  • Competitive wages and a comprehensive benefits package.
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • NFI Group has been named a Manitoba Top Employer for 2020 and this is the tenth since the competition was established in 2007.
  • Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

  • Connect Customer Liaison

    2 days ago

    Saint Cloud, United States New Flyer Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYAs a key member of our Smart Bus Technology team, you will be a focal point for customer projects,questions or concerns. This will include interaction with customers, deep understanding of their operating environment and needs, expert use of the New Flyer Connect system and New Flyer Connect Studio, and project...

  • Connect Customer Liaison

    1 month ago

    St Cloud, United States New Flyer Full time

    New Flyer is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and...

  • Connect Customer Liaison

    4 weeks ago

    St. Cloud, United States New Flyer Full time

    New Flyer is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and...

  • Connect Customer Liaison

    1 month ago

    St. Cloud, United States New Flyer Full time

    New Flyer is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and...

  • Customer Service Liaison

    7 days ago

    Saint Petersburg, United States Great Day Improvements: A Family of Brands Full time

    Overview: **Home Performance Alliance - Customer Service Liaison** The Customer Service Liaison will serve as a vital link between the company and its customers, managing support concerns, scheduling warranty appointments, and ensuring seamless communication throughout the installation and service process. Reporting directly to the VP Finance and...

  • Customer Service Representative

    2 weeks ago

    Saint Petersburg, United States Customer Care Expertise LLC Full time

    About the Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They're...

  • Customer Service Representative

    17 hours ago

    Saint Cloud, United States Spee-Dee Delivery Service Full time

    Job DescriptionJob DescriptionAs a Customer Service Representative for Spee-Dee Delivery, you are responsible for receiving, investigating, and responding to all customer inquiries regarding shipments, service and concerns. Hours and Wages:Monday-Friday, 9:00AM-6:00PMStarting wage: $16.00-$18.00 per hour, based on experienceDuties and...

  • Customer Acceptance and Delivery Coordinator

    6 days ago

    Saint Cloud, United States New Flyer Full time

    Job DescriptionJob DescriptionNew Flyer, North America's heavy-duty transit bus leader, is seeking a highly organized and detail-oriented individual for the role of Customer Acceptance and Delivery Coordinator. As the Customer Acceptance and Delivery Coordinator, you will play a crucial role in ensuring the smooth and successful delivery of our advanced...

  • Accounts Payable Liaison

    3 weeks ago

    Saint Louis, United States Build-A-Bear Full time

    Job DescriptionJob DescriptionAt Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment...

  • Amazon Connect Architect

    4 weeks ago

    Saint Louis, United States InterVision Systems Full time

    Job DescriptionJob DescriptionAre you looking for a challenging role as an Sr. Cloud Architect - Amazon Connect?As a leading strategic service provider (SSP), InterVision assists IT leaders & C-Suite executives in solving the most crucial business challenges they face by solving for the right technology, deployed on the right premises, and managed through...

  • Amazon Connect Architect

    2 days ago

    Saint Louis, United States InterVision Systems Full time

    Job DescriptionJob DescriptionAre you looking for a challenging role as an Sr. Cloud Architect - Amazon Connect?As a leading strategic service provider (SSP), InterVision assists IT leaders & C-Suite executives in solving the most crucial business challenges they face by solving for the right technology, deployed on the right premises, and managed through...

  • Transition Care Liaison

    4 weeks ago

    Saint Paul, Minnesota, United States AccentCare Full time

    OverviewWhy You'll Love Being a Transition Care Liaison at AccentCareDo you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Transition Care Liaison. As a Transition Care Liaison, you will have the ability to work at the top of your licensure while...

  • Transition Care Liaison

    2 months ago

    Saint Paul, Minnesota, United States AccentCare Full time

    OverviewWhy You'll Love Being a Transition Care Liaison at AccentCareDo you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Transition Care Liaison. As a Transition Care Liaison, you will have the ability to work at the top of your licensure while...

  • Transition Care Liaison

    1 month ago

    Saint Paul, Minnesota, United States AccentCare Full time

    OverviewAccentCare Home Health *This role requires candidate to be a licensed RN, LVN, or PT for their practicing state. Why You'll Love Being a Transition Care Liaison at AccentCareDo you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Transition...

  • Transition Care Liaison

    4 weeks ago

    Saint Paul, Minnesota, United States AccentCare Full time

    OverviewAccentCare Home Health *This role requires candidate to be a licensed RN, LVN, or PT for their practicing state. Why You'll Love Being a Transition Care Liaison at AccentCareDo you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a Transition...

  • Blood Collection Staff

    1 month ago

    Saint Cloud, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: *...

  • Blood Collection Staff

    4 weeks ago

    Saint Cloud, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: *...

  • Entry Level Medical Sales

    4 weeks ago

    Saint Cloud, United States Complete Care Full time

    Job DescriptionJob DescriptionComplete Care is on the lookout for a vibrant and organized individual who is ready to make waves. If you are brimming with energy, enthusiasm, and a passion for connecting with others, we have an exhilarating role waiting just for you! What You Can Expect: Strategic Mindset: You will be implementing innovative marketing...

  • Sr Amazon Connect Cloud Engineer

    4 weeks ago

    Saint Louis, United States InterVision Systems Full time

    Job DescriptionJob DescriptionAre you looking for a challenging role as a Sr. Amazon Connect Cloud Engineer?As a leading strategic service provider (SSP), InterVision assists IT leaders & C-Suite executives in solving the most crucial business challenges they face by solving for the right technology, deployed on the right premises, and managed through the...

  • Sr Amazon Connect Cloud Engineer

    2 days ago

    Saint Louis, United States InterVision Systems Full time

    Job DescriptionJob DescriptionAre you looking for a challenging role as a Sr. Amazon Connect Cloud Engineer?As a leading strategic service provider (SSP), InterVision assists IT leaders & C-Suite executives in solving the most crucial business challenges they face by solving for the right technology, deployed on the right premises, and managed through the...